Registries Knowledge Analyst and Trainer Assistant

About EHealth
As leaders in digital health innovation, we transform health care through connected health systems and advancing technology. With over 800 employees across 20 communities, we support IT infrastructure in 433 healthcare locations, ensuring seamless information-sharing and timely, effective patient care. We value a culture of strategic collaborating, trust and open dialogue. Our goal is to make Saskatchewan a leader and catalyst in digital health transformation, reshaping health care for the future. Help us put Saskatchewan at the forefront of digital health innovation.

About The Role
Join a team where your work truly matters. We are seeking a dedicated and knowledgeable
Registries Knowledge Analyst and Trainer Assistant
to support the growth and success of our expanding Registries department. In this role, you will assist the Registries Knowledge Analyst/Trainer in onboarding new hires, developing and delivering training programs, and mentoring new and existing staff to ensure consistency, accuracy, and quality in the services provided. You will play a key role in designing effective training materials, refining methodologies, and continuously improving processes to enhance performance and ensure a high standard of customer service within the Registries team.

What You'll Do
Reporting to the Assistant Manager, Registries, you will:

• Train staff on relevant legislation, policies, systems, and procedures used within Registries (e.g., PHRS, Vitalware).
• Mentor and guide new hires to help them develop proficiency and confidence in supporting eHealth customers.
• Research, plan, and design modular training materials, checklists, and presentations that promote effective and consistent learning.
• Deliver clear, audience-appropriate communication of technical, legislative, and procedural information.
• Develop, maintain and update training documentation, standard work processes, and knowledge resources.
• Support quality assurance through call monitoring and performance assessments.
• Continuously review and improve training content and delivery methods based on feedback and performance assessments.
• Evaluate trainee progress and communicate performance insights to Assistant Managers.
• Act as a role model for continuous improvement, quality assurance, and collaboration across the Registries team.

What You'll Bring To The Team

• Post-secondary education in business, education, or a related field
• 2+ years of experience in training development and delivery, preferably in a customer service or healthcare environment
• Intermediate knowledge of relevant legislation and regulations, including the Vital Statistics Act and Regulations, Legal Change of Name Act and Regulations, and Medical Care Insurance Beneficiary and Administration Regulations, with the ability to interpret and apply this knowledge in training and operational contexts.
• Familiarity with Registries business tools and services, as well as the health care and Vital Statistics sectors. (eg, PHRS, Vitalware)
• General knowledge of computers and comfortable working with multiple applications and databases.
• Exceptional communication skills, with the ability to convey complex technical and legislative information clearly to diverse audiences.
• Proven ability to provide constructive feedback, evaluate learning outcomes, and adjust training approaches as needed.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet tight deadlines.
• A proactive approach to problem solving, process improvement, and supporting continuous learning within the team.

Competencies

• Attention to Detail: The ability to notice and correct errors, follow procedures accurately, and ensure high-quality work.
• Problem Solving: The ability to identify issues, think critically, and develop practical solutions.
• Interpersonal Skills: The ability to build positive relationships, show empathy, and work respectfully with others.
• Teamwork and Independence: The ability to collaborate effectively within a team while also working independently when needed.
• Training and Facilitation: Ability to design, deliver, and evaluate effective training sessions that meet learner needs and organizational goals.
• Legislative and Policy Knowledge: Applies understanding of relevant Acts, Regulations, and procedures in a practical and instructional context.
• Communication: Exceptional written and verbal communication skills with the ability to adapt messaging to various audiences.
• Analytical Thinking: Identifies performance trends, training gaps, and opportunities for process improvement.
• Adaptability: Adjusts to changing priorities and environments while maintaining quality and professionalism.
• Continuous Improvement: Actively identifies and implements improvements in training methods, materials, and delivery.
• Organization and Prioritization: Effectively manages workload, documentation, and project timelines in a dynamic environment.

As one of Saskatchewan's Top Employers this is Why You'll Love Working Here:

• Unionized role with clear career pathways
• Health, dental, and pension benefits
• Maternity and parental leave top-up payments
• Earned days off
• Annual pay increases
• Work that truly matters to the people of Saskatchewan

Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today

We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences.

Grade:
SGEU Level – PDP06

Anticipated Start Date:
November, 2025

Location:
Regina

Employment Type
Permanent Full-time

Location(s)
SK-Rgna-Regina

Salary Range
$ $32.493

Salary Supplement
included in hourly salary range (in-scope)

We are committed to workplace diversity.

Number of Openings
1

Nov 14, 2025, 11:59:00 PM