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Customer Support Associate

2 weeks ago

Ottawa, Ontario, Canada BMG Partners Full time $38,400 - $57,600 per year

Here at BMG Partners, we are seeking a driven and adaptable Customer Support Associate to join our fast-paced team and play a vital role in our continued sales success. As a leading name in the telecommunications industry, we are recognized for our steadfast commitment to excellence and forward-thinking business strategies. Our company is dedicated to delivering top-quality products and services, carefully crafted to meet the diverse needs of our customers—elevating both their satisfaction and our overall sales performance. As our organization expands, we are looking for a motivated Customer Support Associate to help deliver outstanding customer experiences and support our growing customer base while driving sales growth.

In this position, the Customer Support Associate will serve as an integral part of our sales team, offering crucial support through customer relationship management, lead development, and engaging product demonstrations. Working closely with other Customer Support Associates and sales professionals, you will ensure seamless operations while building long-lasting customer partnerships.

Key Responsibilities:

  • Provide outstanding customer support as a Customer Support Associate by responding to inquiries, offering personalized solutions, and addressing product or service concerns with efficiency and accuracy.
  • Conduct engaging, hands-on product or service demonstrations as a Customer Support Associate to showcase value and create impactful sales opportunities.
  • Participate in regular team meetings to evaluate customer satisfaction and monitor progress toward sales objectives, contributing insights as a proactive Customer Support Associate.
  • Research and analyze market demographics to pinpoint target customer segments, tailoring sales approaches for stronger engagement and greater market reach as a knowledgeable Customer Support Associate.
  • Collaborate daily with Account Management Representatives and other Customer Support Associates to maintain consistent communication, strengthen customer relationships, and support ongoing sales initiatives.

Qualifications:

  • High school diploma or GED required.
  • Previous experience as a Customer Support Associate, or in sales, retail, marketing, or other client-facing roles, is preferred but not mandatory.
  • Strong verbal communication skills, with the ability to connect with customers, present offerings clearly, and build trust as a Customer Support Associate.
  • Highly self-motivated with strong problem-solving abilities and a desire to grow within the Customer Support Associate and sales roles.

Team-oriented mindset with the ability to collaborate effectively with Account Management Representatives and fellow Customer Support Associates to achieve sales success.

If you're passionate about helping customers, enjoy working in a collaborative team setting, and are ready to build your career as a Customer Support Associate, we encourage you to apply today

Job Type: Full-time

Pay: $3,200.00-$4,800.00 per month

Work Location: In person