LTC Home Assessment

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Apply By: Wednesday, November 26, :59 pm EST

LTC Home Assessment & Triage Officer

Job ID:

236173

Posting status:

Open

Organization:

Ministry of Long - Term Care

Division:

Long-Term Care Inspections Branch

City:

London

Position(s) language:

English

Job term:

1 Permanent

Job code:

Medical Assistant 3

Salary:

$ $32.16 Per hour*

*Indicates the salary listed as per the OPSEU Collective Agreement.

Join us in transforming Long-Term care

Make a meaningful impact in Ontario by safeguarding the health and well-being of residents in Long-Term Care Homes. Utilize your clinical expertise and communication skills to support society's most vulnerable demographics while growing professionally in a collaborative and dynamic environment.

About the job

LTCH Homes Assessment & Triage Officers are the first point of contact, promoting the health, safety, care, and rights of Long-Term Care Home residents. Every day will be a little different, but you can expect it to include activities like:

• gather, document, assess and triage information (concerns, complaints, and critical incidents) received regarding Long-Term Care Homes in Ontario
• establish the severity of the information received and outline the associated risks to residents
• create the inspection program's response and action
• support and conduct inquiries
• prepare correspondence, briefing notes and other materials

What you bring to the team
Mandatory requirements

• Current registration as a Registered Practical Nurse (at minimum) with the College of Nurses of Ontario
• Willingness to travel small distances on a periodic basis for training and education

Communication, Listening and Interviewing Skills:

You have the ability to:

• deal with contentious issues, sensitive personal health information and complaints from upset or angry individuals
• effectively communicate with the residents, complainants, stakeholders, the public and LTC Home staff
• communicate with persons about complex health care issues
• develop correspondence and briefing notes utilizing your written communication and computer skills

Clinical Nursing and Assessment Skills:

You are able to:

• assess information gained from discussions and interviews regarding the care and services provided to residents
• determine if there is a true risk of harm to residents
• discuss medically complex situations and current clinical best practices with other health professionals
• determine what legislative requirements may be in non-compliance

Knowledge of Health Care Operations:

You have demonstrated knowledge of:

• long-term care homes and health care system operations
• current health care practices (e.g. medication administration, skin and wound care, pain management, responsive behaviours, etc.)
• relevant acts and regulations governing Long-Term Care homes to interpret, apply and ensure compliance (e.g. Fixing Long-Term Care Act, 2021, the Provincial Offences Act, etc)

Problem-Solving and Conflict Resolution Skills:

You have the ability to:

• appropriately respond to complaints about resident care and services
• prepare ministerial responses to resident care issues
• diffuse and resolve contentious and highly sensitive issues
• work independently and make logical decisions in an emotional, high stress environment
• work collaboratively within a provincial team

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

Working as a LTC Home Assessment & Triage Officer can be highly rewarding for several reasons:

• This position offers the opportunities to develop and demonstrate your expertise in a wide range of complex situations.
• You will play a meaningful role directly impacting the health and well-being of Long-Term Care Home residents.
• The unconventional setting challenges you to adapt and grow professionally, enhancing problem-solving and conflict resolution abilities.

Additional information:

Apply by:

Wednesday, November 26, :59 pm EST

Position details:

• 1 English Permanent, 130 Dufferin Ave, London, West Region

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 4.7

Category:

Health and Social Services

Posted on:

Wednesday, November 12, 2025

Note:

• T-LC-236173/25

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

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