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Manager, Network Operations
2 weeks ago
WHO WE ARE
When it comes to health, we're always looking for ways
to push for better. It's why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter's prescription. He
knew there had to be a better way. So, he introduced North America's first
prepaid drug plan, and GreenShield was born as a not-for-profit with a mission
to support better health for all Canadians.
We aren't just a health and benefits company. We're
the only not-for-profit social enterprise that brings worlds of coverage and
care together, all in one place.
We're noble challengers, purposefully building a better
way and we need the best people to help us create a more holistic approach that
takes care of the mind and body.
Our mission is to create better health for all
Canadians, and we know that starts with our employees.
THE
ROLE IN A NUTSHELL
- Responsible for the overall delivery of Network services including scheduling, delivery, monitoring and compliance activities.
- Lead members of the team consistent with Green Shield Canada's Mission, Vision and Values, and promote achievement of the department's goals and objectives.
- Accountable to lead, motivate, support and provide effective mentoring, coaching for all direct reports.
- Provide advice and direction to members of the department in the negotiation of solutions to complex problems as requested.
- Implement problem management and incident reporting processes that are designed to minimize impacts and promote required communication to required parts of the IT management team.
- Ability to manage root cause analysis and effectively provide management status in our 7X24 computing environment.
- Prepare written reports (e.g. monthly activity, special, status, statistical, informational, etc.) to communicate problem status, capacity measures, performance measurements, and other information to management using written communications.
- Knowledge of industry business trends and best practices and ability to implement where appropriate.
- Lead and/or participate in multidisciplinary project teams, and manage project accountabilities on time, within budget, and at the expected levels of delivery.
- Work collaboratively with the strategic solutions and development management teams to ensure the delivery of network operation's deliverables for application development projects.
- Ensure production related standards and measurable guidelines are adhered to and understood by implementation resources during the construction of applicable infrastructure components.
- Work closely with other I.T. management in technology planning, development and execution of I.T. operating plan. Key deliverables include capacity, refresh and compliance planning.
- Ensure compliance of all software license and maintenance agreements in the network areas
- Works with technical staff and other departments to drive technical excellence and increase overall productivity and profitability.
- Manage contractual agreements with third party technical and material supply contracts and ensure commitments are fulfilled according to terms and conditions.
- Network technical testing and recovery as part of the of the overall business continuity plan.
- Able to work with all levels of GS leadership as it pertains to network services and solutions.
- Other duties as assigned.
- University Degree or College Diploma in Computer Science, or equivalent.
- Minimum of 4 years of experience working with IT processes and delivering complex technical solutions.
- Demonstrated experience with Cisco and Checkpoint Certifications.
- Strong leadership skills and a demonstrated ability to build and lead strong, effective teams that meet key objectives, standards and targets.
- Excellent organization, listening, written and oral communication skills.
- An accomplished Facilitator with excellent interpersonal and communications skills in order to work effectively in a multi-disciplinary team environment.
- A dependable person with the ability to organize and negotiate with multi-disciplinary teams and deliver commitments on schedule and on budget.
- Strong understanding of managing business requirements.
- Excellent analytical, problem solving and decision-making skills.
- Excellent communication skills (written and verbal).
- Proven track record of managing client requests and changing priorities.
- Working knowledge of current technologies used in mid-tier enterprise level solutions.
- Expert skills in MSOffice products, including Word, Excel, PowerPoint, Visio and Project.
NICE TO HAVE
Bilingualism (English & French)
THE CULTURE
We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that's what it takes
to create better health for all. We dare to challenge the status quo. And we're
driven by people who have challenged theirs. We believe that your
workplace should empower you to be the best version of yourself. That's why we provide a
place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn't just about personal
achievements, it's about making a
difference together.
Here's to Better Health for All
A
FEW MORE DETAILS
Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language. By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization.
GS supports diversity, equity and
inclusion in our teams and communities, and we value the unique contributions
made by all. Even if your experience doesn't align perfectly to every
requirement, we invite you to apply. We encourage applications from
all candidates and will accommodate needs under human rights legislation
throughout all stages of the recruitment and selection process. Please let us
know of any accommodation through Information received relating to
accommodation will be addressed confidentially.
Providing this information gives
GS consent to use your personal information to assess your suitability for
specific positions, future opportunities or for your personnel file. Your
résumé will be held in strict confidence and will be viewed only by the
Organization. Information may be stored outside of Canada and could be used for
aggregate statistical purposes (which uses no personal identification).
