Service Dispatcher

1 week ago


Victoria BC VZ C, Canada Price's Lock and Safe Full time $52,000 - $62,400 per year

Job Summary

Price's Lock and Safe is looking to hire a new dispatcher for our service dispatch team. We offer a competitive wage, benefits and a friendly and Covid conscious working environment. The successful dispatch candidate will have the following duties and responsibilities (but not limited to) and be trained to perform the listed tasks:

  • Answer customer phone calls and direct to specific department, a store location or gather required information to book a technician service call.

-Coordinate with service technicians for service calls, estimates and quotes and ensure service work orders are completed correctly.

  • Ensure paperwork submitted for invoices is accurate, account information is correct and all pertinent details are accurate.

  • Direct customer communication with regards to service call times, adjustments to schedules and any mitigating factors such as technician illness, delays or service call priority reorganization.

  • Manage service technicians paperwork in Service Fusion dispatch software in regards to square payments, credit card processing and direct onsite billing.

  • General upkeep of office and light cleaning of dispatch office.

You are an ideal applicant if you possess the following qualities:

  • Are detail oriented and have great time management skills.

  • Previous experience in sales/retail.

  • Mechanical knowledge is a plus when trouble-shooting over the phone.

  • Will be conducting a criminal record check, must have a clean record.

  • Clean class 5 driving abstract.

  • Previous reception/call-routing experience.

We look forward to hearing from you

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking
  • Paid time off
  • Profit sharing
  • Store discount
  • Vision care

Language:

  • English (required)

Location:

  • Victoria, BC V8Z 1C5 (preferred)

Work Location: In person



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