Senior Quality Specialist

Pointe Claire, QC

Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom's mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

Reporting to the Director of Quality, the Senior Quality Specialist is responsible for ensuring and advancing product and supplier quality across manufacturing and the supply chain. They lead quality assurance, control, engineering, and issue-resolution activities to support continuous improvement, compliance, and customer satisfaction. Their responsibilities include overseeing internal manufacturing processes, managing supplier quality, improving and controlling processes, conducting internal and external audits, analyzing data and KPIs, maintaining ISO and related quality systems, supporting new product introductions, and collaborating with cross-functional teams. This is a full time role based out of our facility in Pointe Claire, QC.

• Manage and track all non-conformances (internal & external), initiate and assign Corrective Action Requests (CARs), and monitor containment, root cause analysis, and CAPA completion.
• Conduct and support inspections and audits: incoming, in-process, and final product (including FAI, supplier audits, and sampling).
• Maintain readiness for internal and external audits (ISO, UL/ULC, FM, USCG, etc.); plan and conduct internal audits, gather evidence, issue findings, and follow up on corrective actions.
• Assist regulatory bodies and certification agencies during audits and site visits; verify manufacturing adherence to approved procedures and conformance schedules.
• Develop, maintain, and control ISO 9001 Quality System Procedures (QSPs), site quality documentation, and records.
• Verify compliance of received goods (e.g., regulatory labels, painted parts, assemblies) against drawings, BoMs, and specifications.
• Collaborate with Design, Manufacturing, Test, and Supply Chain teams to resolve quality issues, implement process improvements, and support new product introductions (NPI).
• Review and support engineering change activities (ECRs, BoM updates, temporary design deviations) and part approval processes (PPAP or equivalent).
• Analyze and report key quality metrics (yield, scrap, supplier performance, CAR trends) and drive continuous improvement initiative.
• Maintain quality documentation and tracking systems (SharePoint, databases) and support training or skill development within the Quality team.
• Support calibration programs across production, engineering, and laboratory equipment to ensure measurement accuracy and traceability.
• Ensure work is performed in compliance with ISO 9001 quality standards and compliance procedures.

• Post-secondary education in Quality, Engineering, Manufacturing, or related field.
• 5 to 10 years of experience in quality assurance/quality engineering in a manufacturing environment.
• Skilled in managing non-conformances, CARs, containment, RCA, and CAPA activities.
• Experience performing incoming, in-process, and final inspections, including FAI and supplier audits.
• Strong working knowledge of ISO 9001 and maintaining readiness for internal/external audits (ISO, UL/ULC, FM, USCG).
• Ability to develop and maintain QSPs, quality documentation, and records.
• Proficient in verifying materials and assemblies against drawings, BoMs, and specifications.
• Familiar with ECRs, BoM updates, deviations, and PPAP or similar approval processes.
• Capable of analyzing and reporting quality metrics to support continuous improvement.
• Effective collaborator with Design, Manufacturing, Test, and Supply Chain teams.
• Proficient with SharePoint, quality databases, and supporting calibration programs.
• Strong communication, problem-solving, and organizational skills.
• Must be fluent in French and English.
• Occasional travel within Canada is required.

What Mircom Offers:

• A great working environment  
• Competitive salary 
• Group insurance benefits 
• Company RRSP program 

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited