Human Resources Shared Services Coordinator

CBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.

About this opportunity

The Human Resources Shared Services Coordinator will be accountable for providing a range of HR coordination activities, which includes responding to HR inquiries and administrative support requests from various stakeholders, including current and former team members. This role is hybrid/remote.

Take an inside look at what you'll do each day

• Serve as the first point of contact for HR related inquiries and requests, responding in accordance with service level agreements and established guidelines
• Address general inquiries regarding HR policies, programs, and practices in various areas such as pay, benefits, and team member changes
• Prepare and process approved team member changes, employment contract amendment letters, and verification of employment letter requests
• Escalate and triage inquires and requests to appropriate stakeholders as appropriate
• Input and maintain team member data in the Human Capital Management System
• Responsible for verifying and uploading team member file documents in the Human Capital Management System
• Liaise with stakeholders as required, supporting the employee lifecycle
• Support and facilitate new hire general orientation
• Research and prepare responses for various HR issues
• Support organizational projects and coordinate various activities as required

What you need to be successful

• Post-secondary education in Business Administration, Human Resources or equivalent
• 1-3 years of related experience
• Understanding of HR policies and program principles and practices
• Understanding of related legislative rules and regulations (e.g., Employment Standards)
• Exceptional customer service orientation and delivery
• Strong writing skills – ability to ensure consistency of documentation, with the ability to customize as required
• Strong coordination skills with superior attention to detail and accuracy

What CBI Health offers you

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

About Us

For millions of Canadians, CBI Health is where better begins. We are Canada's leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients' lives and help shape healthcare for the better. Learn more at

CBI Health is proud to be recognized by Deloitte as one of Canada's Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.