Operations Advisor

MTY Group is looking for an Operations Advisor for the Sushi Shop brand

EXCELLENCE. DEDICATION. INNOVATION.

These three principles have made MTY Food Group inc. one of the largest franchisors in Canada's restaurant industry.

MTY Group is a family whose heart beats to the rhythm of its brands, the very soul of its multi-branded strategy. For over 35 years, it has been increasing its presence by delivering new concepts in quick-service restaurants and making acquisitions and strategic alliances that have allowed MTY Group to reach new heights year after year.

By combining new trends with operational know-how, the brands forming the MTY Group now touch the lives of millions of people every year. With over 7000 locations worldwide and the multitude of flavors of its many brands, MTY is able to satisfy the different tastes and needs of consumers every day.

Benefits include

• 3 weeks of vacation;
• 5 days of flexible leave;
• $2000 reimbursement for professional order costs and continuing education requirements;
• Flexible working hours;
• Half-day available every Friday year-round;
• Company health and dental plans, with an additional $300 personal wellness expense account;
• Employee assistance program with access to a wide range of services from mental health to legal and financial counseling;
• Employee profit-sharing plan with employer contribution;
• Monthly company-wide recognition awards with quarterly and annual winners;
• Company social events, including but not limited to webinars, quarterly town halls, and fun activities for all;
• Casual dress code;
• Free parking at the office.

Position: Operations Advisor

Department: Operations

Reports to: Director of Operations

Job purpose:

• The Operations Advisor is the primary liaison between assigned franchised store locations and corporate office.
• Provide leadership and assistance to assigned Franchisees to achieve company and shareholder objectives.
• Provide counsel, coaching, assistance, and advice to franchise owners/operators, utilizing their restaurant operations and business experience, the expertise of other functional departments, and industry specific insights.
• Positively impact and improve sales, profits, and ensure compliance to the the brand operating systems and standards.
• Play an integral role in restaurant openings, restaurant events (GO/GA), restaurant set-up, franchisee, and restaurant team training.
• Responsible for protecting the brand reputation, our commitment to excellence, and our Guest Experience.

Duties and responsibilities:

• Monitor franchise operations within their defined territory to ensure consistent achievement and execution of Food Safety, Quality, Service, and Cleanliness standards. Utilize agreed upon processes to accomplish.
• Protect the brand equity and value through ensuring consistent franchisee purchase, use, execution, and delivery of approved products, procedural compliance, menu compliance, trademark protection and the brand standards.
• Plan and conduct working store visits with each franchisee to ensure the continual improvement of Quality, Service and Cleanliness standards on all day parts, including the monitoring of food product quality. Monitor and ensure total store "Service Excellence" including guest courtesy standards; implement corrective action and follow up as required.
• Determine financial status of each franchise operation, monitors for progress. Provide advice and counsel using approved systems and tools for the betterment of the financial health of the franchise operation. Establish sales and operating budget for locations within the assigned territory.
• Optimize sales goals versus budget and prior year, including the monitoring/execution of National, Cooperative and Local marketing programs. Responsible for working with the Marketing Team and Director of Operations on the development of local store marketing plans. Manage assigned store requirements for new product rollouts/procedures.
• Establish and effectively manage business partner relationships with/between franchisees, corporate staff, and vendors.
• Provide leadership in developing and managing business and marketing objectives through effective partnerships with appropriate departments, vendors, and franchisees.
• Assist franchisees in executing Human Resource and Training plans and programs as required in order that all restaurants stay current in their execution of the programs.
• In co-operation with the Learning and People Development / Training Team, conduct franchisee and restaurant employee training on an as needed basis for restaurant openings and areas related training initiatives.
• In co-operation with the Learning and People Development / Training Team, effectively and successfully manage restaurant openings in assigned territory or as required by Director of Operations.
• Performs other job-related duties as may be assigned or required.

Qualifications:

• 5+ years in a multi-unit role in a quick service franchise restaurant environment or other related experience
• Previous experience includes 2nd level P&L accountability and restaurant management.
• Previous experience with marketing initiatives, particularly in local store marketing

Skills & Fit:

• Ability to develop and maintain effective relationships with franchisees and internal partners.
• Strong analytical skills along with the ability to manage priorities and multiple projects in a fast paced, dynamic environment.
• Strong problem-solving skills with the ability to see implications and provide creative solutions and recommendations.
• Honesty, integrity, and an ability to maintain a high degree of confidentiality.
• Strong written and verbal communication skills
• Proficient in MS Office
• Strong organizational and time management skills using Outlook, or other scheduling programs.

Working conditions

• Be available to support franchisees during, before, and after operating hours.
• Flexible work conditions including evenings and weekends.
• Ability to travel according to the needs of the business.

Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

Job Type: Full-time

Work Location: On the road