Representative, Logistics

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

We are looking for a dynamic Representative, Logistics to join our team, blending operational expertise with strong attention to detail. In this role, you will oversee container dispatch operations, ensuring efficient scheduling and on-time deliveries. A primary responsibility will be managing Dynamics cases and answering phone calls from truckers and vendors to support day-to-day operations with accuracy and responsiveness. Beyond daily coordination, you will leverage your data-analysis skills to generate performance reports and contribute to continuous process improvements. Your communication, organization, and problem-solving abilities will be essential for collaborating with internal teams and building productive relationships with strategic partners. If you thrive in a fast-paced environment, maintain precise records, and adapt quickly to changing priorities while keeping operations running smoothly, we want to hear from you.

Key Tasks

• Support vendors and truckers by responding to calls and emails, providing clear instructions and operational guidance.
• Assist in securing trucking capacity to ensure containers are moved efficiently and according to Logistics requirements.
• Manage and update Dynamics cases daily, ensuring accurate information flow and timely case resolution.
• Generate the weekly asset-monitoring report and conduct follow-ups on high-dwell containers to reduce delays and improve asset utilization.
• Ensure full conformity with HQ off-hire and container sale processes, following global guidelines and maintaining accurate documentation.
• Maintain precise records of all dispatch and logistics activities, ensuring proper documentation and reporting consistency.
• Collaborate closely with internal departments to optimize logistics workflows and enhance overall operational efficiency.
• Coordinate with the Finance team to review and approve trucking-related invoices, ensuring accuracy and timely processing.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike. 

• Minimum 2 years of experience in a logistics environment (preferably dispatching) or in a similar role within a related industry.
• University education required; studies in Supply Chain or a related field considered a strong asset.
• Advanced Microsoft Office and Excel skills, with the ability to expand technical capabilities as needed.
• Experience working with a Customer Relationship Management (CRM) system.
• Demonstrated experience handling a high volume of phone calls in an operational or vendor-facing environment.
• Effective communication skills and strong interpersonal abilities to interact with vendors, truckers, and internal teams.
• Ability to multitask and remain organized in a fast-paced, high-volume operational environment.
• Strong attention to detail, accuracy, and an analytical mindset.
• Bilingual in English and French, an asset

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we're a team—it's that simple

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Health & Wellness Program.

MSC Canada's Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.