Director, Financial Crime Program

Manulife is committed to maintaining the highest standards of integrity and compliance in financial crime prevention. We are seeking a Director, Financial Crime Program to support our Deputy Global Chief Anti-Money Laundering Officer (CAMLO) in overseeing the AML, anti-fraud, and broader financial crime programs. This role is crucial in ensuring effective governance and compliance across the organization.

The Director, Financial Crime Program will report to the Deputy Global CAMLO and is responsible for supporting the administration of Manulife's AML, ATF, and financial crime programs globally. The role requires collaboration with various business units and subject matter experts to ensure effective governance, compliance, and alignment with organizational objectives.

Primary Responsibilities

• Program Support and Leadership:
• Provide support and leadership in the development and implementation of the Financial Crime Program.
• Assist in the oversight of global AML/ATF control activities to establish consistent control standards.
• Work closely with segment leads (Director level, 1st Line of Defense) to provide policy-level advisory services.
• Policy Implementation and Governance:
• Draft, maintain, and implement financial crime policies and standards globally.
• Provide advisory services to segment leads, particularly at the policy level, to support the global CAMLO program.
• Address conflicts of regulation/law by developing a country-level process to ensure local dispensations are tracked and managed effectively, including maintaining a register.
• Data, Reporting, and Management Information (MI):
• Consolidate and review metrics at a global level for reporting to the Board on a quarterly and annual basis.
• Collaborate in the design and review of MI metrics for the Deputy Global CAMLO and others to effectively manage the program.
• Ensure the validity, accuracy, and effectiveness of data collection systems and reporting processes to Senior Management and the Board.
• Address the lack of CAMLO-level MI by developing an understanding and implementation process for necessary metrics.
• Annual Self-Assessment:
• Conduct an annual self-assessment of financial crime controls globally to ensure compliance and identify areas for improvement.
• Support the development and implementation of action plans based on self-assessment findings.
• Collaboration and Leadership:
• Work closely with Audit Services and Compliance Quality Assurance Function for independent effectiveness testing of AML/ATF programs.
• Collaborate with segment compliance officers, regional management, and stakeholders to address challenges and ensure alignment with global objectives.

Required Qualifications

• Bachelor's degree from an accredited institution is required
• Professional certification in compliance, financial crime, risk management, or related areas is highly desirable e.g. ACAMS, CFCS or relevant certifications in compliance, governance, or risk management.
• 10+ years of experience in financial crime compliance, preferably in a large, global financial institution.
• Demonstrated experience as a Subject Matter Expert (SME) in Financial Crime Compliance, with the ability to articulate, design, and implement necessary frameworks and controls for the program.
• Proven experience in Financial Crime Policy development and governance, including the design or oversight of risk assessments, and/or the design and oversight of data, reporting, and management information.
• Experience in supporting global CAMLO program oversight, including policy and standards drafting, maintaining, and implementing globally.
• Ability to manage conflicts of regulation/law with no existing formal process, and implement local country dispensations tracking.
• Proven leadership capabilities with a track record of setting direction in a complex operating environment.
• Superior written and oral communication skills, with the ability to translate complex regulatory environments into business language.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a dynamic environment.

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location
Toronto, Ontario

Working Arrangement
Hybrid

Salary range is expected to be between
$105,750.00 CAD - $190,350.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.