Customer Happiness Specialist
1 week ago
About Us
Mad Barn Inc. is dedicated to improving equine health and nutrition through science-based solutions and exceptional customer support. We are seeking a passionate and adaptable Customer Happiness Specialist to join our growing team. This position is ideal for someone who loves the equine industry, thrives in a collaborative environment, and is committed to creating positive customer experiences.
Job Details
Job Type: Full-time
Pay: $50,000 – $65,000 per year
Benefits
· Store discount
· Extended health care
· Dental care
· Vision care
· Life insurance
· Paid time off
· Work from home
Key Responsibilities
· Communicate effectively and professionally with customers via email, phone, text, and social media.
· Respond promptly to inquiries regarding orders, products, and services to ensure a positive customer experience.
· Collaborate with internal teams to resolve customer issues efficiently and enhance satisfaction.
· Implement and refine processes to improve the overall customer experience.
· Contribute to occasional writing projects, including educational or support materials.
· Demonstrate flexibility and adaptability as responsibilities evolve within the organization.
Qualifications
· Proven experience in sales, customer relationship management, or account management.
· Ability to communicate with contacts in a prompt and professional manner via phone and electronic communication to ensure a positive customer experience.
· Strong problem-solving skills with a positive, empathetic, and resilient approach.
· Excellent attention to detail and the ability to learn and use new technologies efficiently.
· Deep connection to the horse community; a background in science, biology, or nutrition is an asset.
· Working knowledge of Mad Barn products and general equine feeds/supplements is a strong plus.
· Demonstrated ability to manage multiple priorities while maintaining a high level of professionalism.
Additional Preferences
Availability on weekends (at least one day) is considered an asset.
Why Join Us
You'll be part of a dedicated and passionate team working to enhance equine well-being while delivering exceptional customer care. If you're ready to make a difference in the equine industry and help our customers achieve their goals, we'd love to hear from you.
Apply Now
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
- Work from home
Experience:
- Customer relationship management: 1 year (required)
- Nutrition: 1 year (required)
- Relationship management: 1 year (required)
Work Location: Remote
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