Front Desk Agent

1 day ago

Belleville, Ontario, Canada Towneplace Suites by Marriott Belleville Full time

Job description

Front Desk Agent - Part-Time (Potential for Full-Time)

Willing to work all shifts (7am-3pm, 12pm-8pm, 3pm-11pm)

Front Desk Agent Job Duties:

TownePlace Suites by Marriott is one of Belleville's premiere hotels, part of Hotel Equities Management group. We are looking for a full time Front Desk Clerk. perfect for someone that is Customer Service focused, flexible with shifts and wants part-time. Shifts vary with Afternoon shifts, evening shifts and some days shifts and includes weekends. Must have Smart Serve and own transportation. Job duties include:

  • Welcome guests with an appropriate greeting and consistently provide friendly, professional and attentive service. Utilize guest name at all available opportunities
  • Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
  • Offer loyalty rewards, upsells and property features/benefits
  • Demonstrate professionalism at all times and comply with company standards of appearance
  • Maintain confidentiality of guest and proprietary information
  • Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
  • Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
  • Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
  • Coordinate with Housekeeping to track and update room status in computer system
  • Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
  • Obtain vehicle license information and accurately record in guest's reservation file
  • Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
  • Communicate with other departments to ensure guest requests are resolved without delay
  • Create reservations providing information regarding special rates, packages and cancellation policy(s)
  • Promote Hotel rewards program and provide details regarding membership and benefits
  • Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
  • The hotel has a small In-house bar - Front Desk helps on the bar and it is required to have Smart Serve as part of the hiring process.
  • Follow Health & Safety and Emergency policies and procedures
  • Maintain a clean and well organized work area
  • Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
  • Ability to multi-task and work in fast paced environment
  • Ability to work various shifts including evenings, weekends and holidays

Physical Requirements

  • Lift, carry, push, pull, and place objects weighing up to 25 pounds
  • Standing for extended periods of time

Qualifications

  • High School Diploma
  • Minimum 2 years customer service experience, previous hotel experience an asset
  • Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred

Please note the successful applicant will be subject to a background record check.

Job Type: Front Desk Agent - Part-Time

Benefits:

  • On-site parking

Schedule:

  • 8 hour shift

Work Location: In person

Job Type: Full-time

Benefits:

  • On-site parking

Experience:

  • Customer service: 1 year (required)

Work Location: In person

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