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Client Services Representative

3 weeks ago

Montreal, Quebec, Canada Procom Full time $60,000 - $120,000 per year

Représentant bilingue (E/F) du service à la clientèle (RSE), Banque :

Au nom de notre client bancaire, Procom recherche un représentant du service à la clientèle (RSE) bilingue (E/F), en banque, pour un poste de 12 mois. Ce poste est hybride avec 4 jours sur place au bureau montréalais de notre client.

Bilingue (E/F) Représentant au service à la clientèle (CSR), Banque - Description du poste :

Le représentant du service à la clientèle bilingue (E/F) sera responsable de la gestion quotidienne des mandats clients, assurant des normes de service efficaces dans le segment du marché intermédiaire. Ce rôle consiste à agir comme point de contact opérationnel pour les clients bancaires et à s'assurer que l'exécution est conforme aux modèles opérationnels de la banque.

Représentant du service à la clientèle (RSE) bilingue (E/F), Banque - Responsabilités :


• Agir comme point de contact opérationnel pour les clients bancaires.


• S'assurer que l'exécution correspond aux paramètres des tâches définis pour le segment Mid-Market.


• Travailler avec les équipes opérationnelles pour orienter le modèle afin d'améliorer le service à la clientèle.


• Soutenir une utilisation accrue de la technologie bancaire pour les options libre-service.


• Apporter une connaissance technique et opérationnelle de toutes les activités clients et points de contact dans les deux organisations.

Bilingue (E/F) Représentant au service à la clientèle (RSE), Banque - Compétences obligatoires :


• Bilingue anglais/français, à la fois écrit et parlé.


• Diplôme de premier cycle en commerce, économie ou commerce.


• 3+ ans d'expérience en RSE à la gestion de clients à présence mondiale.


• 3+ ans d'expérience progressive dans les services financiers.


• Un haut niveau d'expertise opérationnelle technique et une capacité à comprendre les modèles opérationnels de bout en bout.


• Expérience en soutien à des projets/programmes; Connaissances en gestion des risques.


• Maîtrise de MS Excel et Outlook.

Représentant au service à la clientèle bilingue (E/F) (RSE), banque – compétences appréciables :


• Expérience dans le secteur des services financiers.


• Connaissance des régimes de retraite institutionnels.


• Capacité à travailler aux côtés des cadres supérieurs et des responsables fonctionnels.

Représentant du service à la clientèle (CSR) bilingue (E/F), Banque – Durée du mandat :

C'est un contrat de 12 mois.

Représentant au service à la clientèle (RSE) bilingue (E/F), Banque - Date de début :

ASAP.

Représentant du service à la clientèle (CSR) bilingue (E/F), banque - Lieu d'affectation :

Montréal, Québec, Canada; Arrangement de travail hybride avec 4 jours sur place.

Bilingual (E/F) Client Service Representative (CSR), Banking:

On behalf of our Banking client, Procom is searching for a Bilingual (E/F) Client Service Representative (CSR), Banking for a 12-month role. This position is a hybrid position with 4 days onsite at our client's Montreal office.

Bilingual (E/F) Client Service Representative (CSR), Banking - Job Description:

The Bilingual (E/F) Client Service Representative will be responsible for managing client engagements daily, ensuring efficient service standards within the Mid-Market segment. This role involves acting as the operational point of contact for bank clients and ensuring execution aligns with the bank's operating models.

Bilingual (E/F) Client Service Representative (CSR), Banking - Responsibilities:


• Act as the operational point of contact for bank clients.


• Ensure execution aligns with the parameters of tasks set for the Mid-Market segment.


• Work with operational teams to direct the model for better client service.


• Support increased use of bank technology for self-serve options.


• Bring technical and working knowledge of all client activities and touch points across both organizations.

Bilingual (E/F) Client Service Representative (CSR), Banking - Mandatory Skills:


• Bilingual in English/French, both written & spoken.


• Undergraduate degree in Commerce, Economics, or Business.


• 3+ years' CSR experience managing clients with a global footprint.


• 3+ years of progressive financial services experience.


• High level of technical operational expertise and ability to understand operating models end to end.


• Experience in project/program support; knowledge of risk management.


• Proficient in MS Excel and Outlook.

Bilingual (E/F) Client Service Representative (CSR), Banking – Nice-to-Have Skills:


• Experience in the financial services industry.


• Institutional Pension plan knowledge.


• Ability to operate alongside senior leaders and functional leads.

Bilingual (E/F) Client Service Representative (CSR), Banking – Assignment Length:

This is a 12-month contract position.

Bilingual (E/F) Client Service Representative (CSR), Banking - Start Date:

ASAP.

Bilingual (E/F) Client Service Representative (CSR), Banking - Assignment Location:

Montréal, Quebec, Canada; hybrid work arrangement with 4 days onsite.