Virtual Chief Information Officer

7 days ago

Edmonton, Alberta, Canada Framewerx Full time $120,000 - $180,000 per year

Role Purpose
The vCIO is the primary strategic advisor to assigned clients, responsible for aligning technology investments to business outcomes. This role ensures each client has a clearly defined IT roadmap, budget, and service alignment plan that reflects Framewerx standards and the client's evolving business needs.

The vCIO builds long-term client trust through proactive planning, performance reviews, and strategic recommendations that deliver measurable value. This role does not involve technical engineering or reactive support.

Key Responsibilities

  • Client Strategy Ownership: Serve as the executive-level point of contact for strategic IT planning.

  • Roadmap Planning: Define multi-year IT roadmaps aligned with Framewerx standards and the client's business goals.

  • Budget Guidance: Develop and manage client IT budgets and purchasing plans in partnership with Finance and Sales.

  • QBR Leadership: Deliver structured quarterly business reviews that cover performance, risks, and upcoming initiatives.

  • Standards Alignment Support: Work with TAM and Service teams to ensure clients remain aligned with operational and security standards.

  • Business Outcome Mapping: Identify where technology can reduce risk, improve efficiency, or support growth.

  • Cross-Functional Collaboration: Coordinate with Sales, Project Services, and Service Desk to ensure alignment and execution.

Success Metrics

  • Roadmap adoption rate across assigned clients.

  • Client alignment score (per TAM and standards review).

  • IT budget accuracy and forecast adherence.

  • QBR completion and satisfaction rate.

  • Retention and growth within assigned client portfolio.

  • Strategic opportunities surfaced and executed.

Qualifications

  • 5+ years of experience in client-facing IT leadership, vCIO, or technical account management.

  • Proven ability to translate business goals into IT strategies.

  • Familiarity with managed services environments, common SMB infrastructure, and service delivery practices.

  • Experience with standards alignment frameworks such as TruMethods.

  • Strong presentation skills and executive presence.

  • Comfort with budgeting, planning cycles, and strategic facilitation.

Cultural and Behavioral Expectations

  • Strategic thinker with a structured, long-term perspective.

  • Relational and steady: builds trust through consistency, clarity, and reliability.

  • Calm under pressure and skilled at managing client expectations.

  • Seeks influence through clarity, not technical complexity.

  • Comfortable saying "no" when needed, with professionalism and empathy.

  • Highly accountable and organized: nothing drops, and all outcomes are tracked.

  • Works well across departments and balances client needs with internal capacity.

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