Assistant Manager, Property Services

Requisition Number: 1235

Terms of Employment: 12 months with possibility of an extension

Location: Mount Pleasant & Pine Hills Cemetery

Employment Address: 375 Mount Pleasant Rd., Toronto, ON M4T 2V8 & 625 Birchmount Rd, Toronto, ON M1K 1R1

Hours of Work: Week 1: Monday to Saturday & Week 2: Monday to Thursday, 8:30 am to 4:30 pm

Vacancy: 1

Language: English

Hiring Range: $95,472 to $107,084 annually

About Mount Pleasant Group:

Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

Our Values: Inclusiveness
• Transparency
• Innovation
• Dependability
• Compassion

At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

About the Position:

We are looking for an Assistant Manager, Property Services to join our team at Mount Pleasant & Pine Hills Cemetery.

The successful candidate will be required to:

Property Service Coordination

• Assist the Manager, Property Service with:
• Providing clear work direction to staff, including managing property upkeep, maintenance tasks, and performance expectations.
• Ensuring high standards of client service through effective staff organization and supervision.
• Monitoring compliance with all applicable legislation, health and safety protocols, and organizational policies.
• Assisting, reviewing, and monitoring the annual operating budget, ensuring alignment with organizational goals and approved limits.
• Developing and maintaining vacation schedules to ensure adequate staffing levels across operations.
• Conduct routine inspections of property grounds, facilities, and equipment to ensure they meet organizational standards and client expectations.
• Verify the completion and quality of maintenance tasks, including landscaping, building repairs, and general upkeep.
• Accurately maintain employee records related to time off and attendance, ensuring compliance with organizational policies
• Oversee and uphold adherence to organizational policies, practices, and procedures to maintain operational excellence
• Plan, prepare, and facilitate staff and team meetings, fostering open communication and shared understanding.

Client & Community Support

• Lead the team in providing compassionate and professional support to families, respecting the diverse cultural, religious, and personal needs of each client.
• Respond to service requests, inquiries, or concerns with empathy and efficiency, ensuring timely resolutions to any issues.
• Support the business unit with community organizations and stakeholders to enhance property use and community engagement.
• Travel between work locations within the GTA to support operations and client needs as required.

Administrative Coordination & Resource Management

• Oversee the accurate and timely completion of monthly reports, ensuring submission to relevant departments.
• Monitor and maintain adequate inventory levels of property supplies, tools, and equipment, ensuring all items are well-maintained and in good condition.
• Attend removals to oversee procedures and confirm compliance with policies, safety protocols, and regulatory requirements.
• Maintain a thorough understanding of documentation processes and requirements related to the duties of indirect reports, providing guidance and oversight as needed.
• Review and process receiving slips and purchase orders, ensuring timely submission to the accounts payable team for accurate and efficient payment processing.
• Review and approve payroll submissions, ensuring accuracy, compliance with organizational policies, and timely submission to the Payroll Department.
• Act as the designated representative for the Manager, Property Services during periods of absence, ensuring seamless continuity in operations.
• Collaborate with the Manager, Property Services to collect and analyze operational data, providing informed recommendations for operating and capital budgets.

Leadership & Team Management

• Promote a collaborative and respectful workplace by fostering positive relationships between management and unionized staff.
• Ensure all actions comply with the terms of the collective agreement, including scheduling, task assignments, and disciplinary processes.
• Assist with employees to address workplace concerns or grievances promptly and constructively.
• Maintain clear and open communication with employees regarding operational changes, policy updates, or staffing adjustments.
• Participate in meetings as required, contributing to discussions on improving workplace conditions and operations.
• Approve payroll for employees, ensuring compliance with the collective agreement, including overtime and other applicable provisions.

Labour Relations

• Stay up to date with collective agreements and letters of understanding, ensuring adherence to all outlined policies and procedures.
• Document and escalate unresolved issues to the Manager, Property Services or the Employee & Labour Relations Specialist as appropriate.
• Support training and development initiatives aligned with both organizational goals and the requirements of the collective agreement.

Other

• Additional duties, and tasks that fall within the scope of the role as assigned by the Manager, Property Services.

Inclusion, Diversity, Equity & Accessibility

At all times employees are responsible for:

• Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
• Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.

Qualifications:

• A three (3) year diploma or higher in Horticulture or other related disciplines; or equivalent combination of work experience, training and education.
• At least five (5) years cemetery operation experience.
• At least two (2) years of leadership or supervisory experience, preferably within a unionized environment, with a demonstrated ability to manage teams, mentor, coach, and develop staff.
• Knowledge of turf management, Integrated Pest Management and general tree, shrub and plant maintenance as well as management of annuals and perennials.
• Experience working with grass cutting equipment and heavy machinery.
• A valid Ontario "G" driver's licence with a clean driver's abstract.
• Experience engaging with diverse communities and commitment to equity, diversity, and inclusion is an asset.
• Strong interpersonal skills to allow for the ability to build effective relationships within own team and with key stakeholders.
• Excellent priority setting, analytical and problem-solving skills.
• Strong oral and written communication skills.
• Highly organized and able to manage multiple tasks and formulate work schedules.
• Demonstrated supervisory/leadership and coaching skills, preferably in a unionized environment.
• Excellent written and verbal communication skills.
• Working knowledge of the Cemetery By-laws, and the Funeral, Burial and Cremation Services Act (FBCSA).
• Working knowledge of On-site & Excess Soil Management regulation under the Environment Protection Act
• Thorough knowledge and understanding of the Collective Bargaining Agreement.
• Knowledge of Microsoft Dynamics Navision 2016 and ADP Workforce Now is an asset.
• Intermediate proficiency of Windows and MS Excel, PowerPoint, Word, and Outlook.
• Demonstrated cultural competence and ability to work with individuals from diverse backgrounds, including different faiths, traditions, and practices, within the context of grief and bereavement.

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at , quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.

The deadline for internal applications is November 5, 2025

Employees must apply through the Internal Career Centre in ADP.