Operations Analyst

Role
As an Operations Analyst within the Payments and FX team, you will play a key role in supporting the day-to-day activities across various operational functions. You will be responsible for transaction reconciliation, managing account blocks, processing chargeback disputes, onboarding customers in the back office (both automated and manual), and handling manual credit adjustments.

This is a hands-on role, ideal for someone with strong attention to detail, analytical capability, and experience working with a variety of payment types such as FX Payments, Pay by Link, Embedded Finance, SEPA, CHAPS, and Faster Payments.

About Us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we're simplifying global business - so businesses thrive wherever they choose to grow.  We deliver services across:

• Global payments and receivables

• Foreign Exchange (FX)

• Treasury management

• Finance reconciliations

We are rapidly expanding, with established presence in EMEA, APAC, and North America,

Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we're building a team of exceptional people who share our ambition to transform the future of global payments.

Key Responsibilities

Transaction Reconciliation & Adjustments

• Perform daily reconciliations of payment transactions across multiple channels and currencies
• Investigate and resolve reconciliation discrepancies in a timely and accurate manner
• Process manual credit adjustments as required

Account Monitoring & Issue Resolution

• Monitor and manage account blocks or restrictions, ensuring accurate documentation and resolution
• Work with internal teams (compliance, risk, product) to identify and resolve root causes of account-related issues

Disputes & Chargebacks

• Handle chargeback and dispute cases across all payment methods
• Liaise with partners and networks to gather evidence and respond to disputes within set timeframes
• Maintain accurate records for audit and compliance purposes

Customer Onboarding (Back Office)

• Support both automated and manual onboarding processes via the back-office platform
• Review and process onboarding cases requiring manual intervention

Process Improvement & Reporting

• Identify areas for operational efficiency and provide suggestions for automation or improvement
• Collaborate with cross-functional teams to ensure smooth implementation of process changes

Requirements

• Previous experience in payments operations, with a focus on reconciliation, disputes, or customer onboarding
• Familiarity with payment methods such as FX Payments, Pay by Link, Embedded Finance, SEPA, CHAPS, and Faster Payments
• Strong analytical and problem-solving skills with excellent attention to detail
• Ability to work effectively in a fast-paced and regulated environment
• Competence using operational tools, back-office systems, and spreadsheets (Excel or Google Sheets)
• Understanding of compliance and regulatory requirements related to payments (desirable)

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

We are an equal opportunities employer committed to creating an inclusive work environment. As a growing global startup, we value agility and flexibility in our working culture. If you require any accommodations during the recruitment process, please let us know.