Assistant Store Manager

3 days ago

Concord ON LK W, Canada Mapletri Group Full time

Company Overview

Mapletri Entertainment is a premium, multi-purpose lifestyle and retail destination, combining:

  • Supermarket and retail operations
  • Children's and youth entertainment programs
  • Hot food and deli service
  • A 24-hour luxury wellness and spa resort

We value innovation, responsibility, and excellence, and are committed to delivering a high-quality, all-in-one shopping and leisure experience for our customers.

Position Summary

The Assistant Store Manager / Supervisor will support day-to-day store operations, coordinate departments, and ensure smooth and efficient operations while enhancing customer satisfaction.

This position requires 3–5 years of supermarket management experience, with strong leadership, problem-solving, and communication skills in a fast-paced retail environment.

Key Responsibilities

Store Operations

  • Assist the Store Manager in overseeing daily operations and department coordination
  • Monitor inventory, merchandising, promotions, and routine procedures
  • Respond to operational issues and customer needs

Staff Management

  • Assist with staff scheduling, attendance tracking, and on-site supervision
  • Train new employees and help improve service standards and efficiency
  • Support employee performance evaluations and team development

Sales & Customer Service

  • Help achieve sales goals and enhance customer satisfaction
  • Address customer complaints and special requests professionally
  • Support front-end operations such as cashiering and product handling

Operational Support

  • Monitor equipment and facility status; report maintenance issues
  • Maintain cleanliness, safety, and compliance with store policies
  • Assist with inventory counts, ordering, and supplier communication

Qualifications

  • 3–5 years of experience in supermarket or retail management (supervisor level or higher)
  • Strong understanding of retail operations, customer service, and team leadership
  • Basic English communication (Cantonese and Mandarin will be an asset)
  • Responsible, detail-oriented, and able to handle pressure and multitasking
  • Able to work in a fast-paced environment and flexible to work 6 days/week, 8–12 hours/day

Job Types: Full-time, Permanent

Pay: $20.00-$21.00 per hour

Benefits:

  • On-site parking

Work Location: In person

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