Manager, Technical Sales

ABOUT COOLIT SYSTEMS INC.

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of "The Americas' Fastest Growing Companies 2023" by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

WHAT YOU'LL DO:

Role:

CoolIT Systems is seeking a dynamic and experienced professional to lead its Technical Sales Engineering team. As the Manager of Technical Sales, you will play a critical role in shaping the strategic direction of the team and driving business growth in the hyperscale, colocation, and server OEM markets. This role offers the opportunity to lead a talented team of Technical Sales Engineers and contribute directly to the company's success by fostering innovation, developing relationships, and ensuring exceptional customer experiences.

Responsibilities:

Leadership and Team Development

• Lead, mentor, and develop the Technical Sales Engineering team to achieve individual and organizational goals.
• Foster a culture of innovation, collaboration, and high performance.
• Build and implement training programs to enhance team expertise in liquid cooling technology and industry best practices.

Strategic Business Development

• Partner with the Business Development team to identify and pursue growth opportunities in hyperscale, colocation, and other key segments.
• Collaborate with customers during early conceptual product planning, providing strategic guidance to mitigate technical and commercial risks.
• Drive cross-functional collaboration to deliver winning proposals and presentations tailored to client needs.

Customer Relationship Management

• Act as the senior escalation point for complex customer engagements, ensuring satisfaction and trust in CoolIT's
• Represent CoolIT as an industry expert, participating in forums such as OCP and ASHRAE TC9.9 to elevate the company's profile.
• Ensure the team consistently delivers high-quality collateral and insights that reinforce CoolIT's position as a leader in liquid cooling technology.

Operational Excellence

• Develop and refine processes, tools, and templates that streamline operations and enhance the team's ability to meet customer needs.
• Track and analyze key performance metrics to ensure alignment with company objectives.
• Oversee adherence to company policies, procedures, and safety standards.

Innovation and Expertise

• Stay at the forefront of liquid cooling technologies and data center thermal trends to guide product innovation and strategic direction.
• Encourage the team to leverage 3D CAD renders, simulations, and analyses to create impactful customer proposals.

Travel Requirements

• Willingness to travel internationally up to 20% to support team initiatives, customer engagements, and industry events.

WHO YOU ARE:

Basic Qualifications:

• Bachelor's degree in engineering
• Minimum of 4 years of customer facing business development experience
• Legally authorized to work in Canada without company sponsorship
• Leadership: Proven ability to lead and inspire technical sales teams in a fast-paced, innovative environment
• Technical Expertise: Deep understanding of data center thermal management technologies, including Coolant Distribution Units and Cold Plate Loops
• Customer Focus: Strong interpersonal skills and the ability to build trust and credibility with diverse stakeholders

Preferred Qualifications:

• Degree in mechanical engineering
• Experience managing a team
• P.Eng. designation with APEGA
• Both technical and business development experience

Skills:

• Strategic Thinking: Visionary mindset with a passion for driving business growth and operational excellence.
• Communication: Exceptional verbal and written communication skills, with experience presenting to high-level stakeholders.
• Industry Knowledge: Familiarity with hyperscale, colocation, and OEM markets, as well as participation in relevant industry groups.

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

• Vacation and flex days, and paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like "The Big Coffee Break" that reward tenure with additional vacation time and a monetary bonus.
• Employee ownership program.

We thank every candidate in advance, however, only those selected for an interview will be contacted.

Successful candidates for this position will be required to undergo background checks including criminal records check and education.