Customer Onboarding Manager

6 days ago

Vancouver, British Columbia, Canada TRAILD PTY LTD Full time US$90,000 - US$120,000

TRAILD: Who are we?

TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more efficient and secure.

We have a rapidly growing international client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help, we can support more businesses digitise their existing operations with enhanced automation and security.

The Role: Want to be a part of our exciting growth journey?

We are looking for a Customer Onboarding Manager to join our talented and dynamic team. As the company has expanded into several international markets, we are seeking someone with a genuine passion for helping and supporting our clients. 

In this role, you will be responsible for working closely with our clients to understand their business requirements, configure the software to meet their needs and support them throughout the implementation and onboarding process. 

The ideal candidate will have a software consulting background with experience in accounts payable or the enterprise resource planning (ERP) space. Strong interpersonal and communication skills is a must, as well as the ability to think creatively when solving customer problems. 

Key Responsibilities

  • Effectively manage the onboarding and implementation of new clients.

  • Understand customer goals and ensure they are achieving measurable value with the product.

  • Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.

  • Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.

  • Build strong, trusted relationships with customer stakeholders (day-to-day champions and executives).


What are we looking for?

  • Proven experience in a software implementation and customer support role

  • Ability to problem solve and be resourceful

  • Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, IFS) is a plus

  • Prior experience thriving in a fast-paced startup/scale up environment

  • Exceptional people and communication skills

  • Intrapreunership and proactiveness 

  • Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

The Perks of Working at TRAILD

  • Flexibility: We offer a range of remote, hybrid and flexible working options. 

  • Global team: We are growing across APAC, AMER and EMEA and have team all across the world. 

  • We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it 

  • Our team genuinely loves working at TRAILD: We scored a 85 on our 2025 eNPS survey.  

The base salary range for this position is:

  • U.S. Candidates: USD $90,000 - $120,000 per year

  • Canadian Candidates: CAD $85,000 - $100,000 per year

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment.

  • Customer Onboarding Manager

    1 week ago

    Vancouver, British Columbia, Canada Notifi Full time $45,000 - $70,000 per year

    About NotifiNotifi is an AI-native Field Service Management platform built for home-service contractors (HVAC, plumbing, pool/spa, landscaping, etc.). We unify calls, SMS, email, estimates, jobs, invoices, and payments into one intelligent inbox—powered by automation and AI. We're growing fast and need an onboarding specialist to help new customers adopt...

  • Customer Onboarding Manager

    6 days ago

    Vancouver, British Columbia, Canada TRAILD PTY LTD Full time $90,000 - $120,000 per year

    TRAILD: Who are we?TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more efficient and secure.We have a rapidly growing...

  • Onboarding Manager

    1 week ago

    Vancouver, British Columbia, Canada Intiveo Full time $80,000 - $120,000 per year

    Onboarding ManagerAs an Onboarding Experience Manager at Intiveo, you'll be the first impression and trusted guide for our new clients. You are the first trusted partner clients work with after signing, guiding them from the initial kickoff through full adoption of our Patient Engagement platform.You'll translate big goals into actionable steps, build strong...

  • Onboarding Manager

    1 week ago

    Vancouver, British Columbia, Canada Intiveo Full time $80,000 - $120,000 per year

    Onboarding ManagerAs an Onboarding Experience Manager at Intiveo, you'll be the first impression and trusted guide for our new clients. You are the first trusted partner clients work with after signing, guiding them from the initial kickoff through full adoption of our Patient Engagement platform.You'll translate big goals into actionable steps, build strong...

  • Customer Onboarding Specialist

    6 days ago

    Vancouver, British Columbia, Canada d2-7920-4d6c-b842-eb7ec5e86016 Full time $65,000 - $80,000 per year

    Does your definition of success mean empowering others?Then Jobber might be the place for you We're looking for aCustomer Onboarding Specialistto join our Success teamJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is...

  • Client Onboarding Manager

    15 hours ago

    Vancouver, British Columbia, Canada VRIFY Full time

    VRIFY is positioned at the forefront of the mining industry's transformation, leveraging cutting-edge AI to revolutionize mineral exploration. With a focus on AI exploration targeting, VRIFY is expanding its capabilities by synthesizing vast amounts of geological information. This integration enhances the precision and efficiency of exploration strategies,...

  • Customer Onboarding Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Clio Full time $59,500 - $80,500 per year

    Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary:Who you are:We are looking for a high output, thoughtful, and skilled onboarding specialist to add value, energy, and technical expertise to our team. You...

  • Customer Onboarding Specialist

    1 day ago

    Vancouver, British Columbia, Canada Clio Full time $59,500 - $80,500

    Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary:Who you are:We are looking for a high output, thoughtful, and...

  • Intermediate Customer Onboarding Specialist

    1 week ago

    Vancouver, British Columbia, Canada Themis Solutions Full time $70,000 - $95,000 per year

    Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary:We are looking for a high output, thoughtful, and skilled onboarding...

  • Associate Customer Onboarding Manager

    7 days ago

    Vancouver, British Columbia, Canada Tipalti Full time $77,000 - $86,000

    Position SummaryAs an Associate Customer Onboarding  Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solution. You need to be well-organized, have technical understanding of SaaS systems and payment systems, open and willing to communicate...