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Private Banking Associate

2 weeks ago

Toronto, Ontario, Canada RBC Full time $60,000 - $90,000 per year

Job Description

What is the opportunity?

As key member of the Client Relationship Team, the Private Banking Associate partners with the Private Banker and the Private Banking Advisor to bring to life our commitment to best in class advice and service to our clients. You will also partner with the   Private Banker and the Private Banking Advisor to ensure we communicate by the means they desire, ensure we understands their goals and circumstances, and they see value in our advice and service.

 What will you do?

  • You will be an everyday banking expert specialized in consistently  delivering an exceptional client experience through high level service and support
  • Transaction excellence, leverage key tools /resources to resolve complex investigations.
  • As part of the Private Banking Associate team, you understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email and over the phone
  • Resolve client concerns at first point of contact in a highly professional, timely and accurate manner
  • Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice

What do you need to succeed?

Must-have

  • Team player who thrives on working and collaborating with others
  • Ability to articulate and convey clear communication in both written and verbal delivering an elevated client experience.
  • Proven ability to deliver an elevated client experience
  • Excellent organizational skills with proven abilities to multi-task and work under pressure
  • Ability to be agile, embrace change and adopt digital technology

Nice-to-have

  • Degree/Diploma post-secondary education
  • Previous customer service/banking experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Opportunity to be part of an environment that encourages personal and professional growth
  • Be part of a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Access to a variety of job opportunities across business and geographies   
  • Ability to develop strong relationships with affluent clientele
  • Ability to make a difference and lasting impact on the financial wellbeing of our clients
  • Opportunities to be challenged with the complexities of high value client needs

Job Skills

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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