Field Service Technician

Field Service Technician - Wide Format Print - Montreal (Bilingual)

Who we are?

Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.

Position Summary

The Electronics and Wide Format Service Technician will be responsible for the diagnosis, installations, and repair Wide Format printing Equipment.

In this role, you will...

• Communicate with customers within our 2 business-hour Service Level Agreement.
• Collaborate with Sales to coordinate and schedule equipment deliveries for installations.
• Coordinate with parts team to order necessary parts for maintenance or break-fix repairs.
• Drive to customers' locations to perform break-fix repairs, Preventive Maintenance or installations.
• Champion the Customer Experience: Guide customers through installation and onboarding of wide format print equipment ensuring a smooth transition.
• Resolve with Impact: Address technical challenges promptly and professionally, escalating complex issues as needed.
• Lead Onsite Support: Provide hands-on assistance for break-fix issues, and manage escalations related to wide format printing equipment.
• Proactively Prevent Issues: Use monitoring tools and data insights to anticipate problems and enhance service outcomes for customers.
• Drive Technical Excellence: Apply technical knowledge of wide format print technology to resolve advanced issues.
• Mentor & Collaborate: Support team development, coordinate departmental efforts, and foster strong cross-functional relationships.
• Improve Continuously: Identify process gaps, recommend enhancements, and ensure compliance with business controls and safety standards.
• Install & Educate: Set up new wide format print equipment at customer sites and provide hands-on training to ensure users are confident and capable in operating their systems.
• Embrace Teamwork: Thrive in a team-oriented environment where collaboration, communication, and a shared mindset are essential to success.
• Apply Technical Expertise: Leverage your background in electrical systems, hardware installation, and troubleshooting to resolve complex technical issues and ensure optimal equipment performance.
• Occasional overnight trips.
• Stay up to date with online training.
• Travel to the US for training at the manufacturer.

About You

We are looking for an energetic, highly motivated individual able to work in a team environment and is willing to take on and learn new machine maintenance. Specific machine training will be provided.

The successful candidate will possess:

What You Bring Education & Experience:

• High School Diploma, GED, or equivalent experience.
• Valid drivers license.
• Experience in customer support, field service, or technical roles—preferably with wide format printing equipment or enterprise printing systems.
• Valid passport or VISA to enable travel to the United States for training purposes.
• Must be bilingual to support our Quebec customers.

Technical Skills

• Strong knowledge of electronics, electromechanics, commissioning, preventive maintenance, and technical support.
• Familiarity with automation tools, test equipment, operating systems, and field service management platforms.

Soft Skills

• Effective communicator with a customer-first mindset.
• Results-driven, agile learner, and digitally fluent.
• Strong problem-solving and mentoring abilities.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Why choose us?

In addition to the strong growth culture of the company, Cansel offers:

• Competitive compensation package (base pay between $55,000 to $60,000 with bonus payout paid monthly dependent on quality and quantity of work)

• After a 90 day probation period, you will be entitled to 3 weeks vacation and enrollment into our Benefit Plan.

• Company vehicle with gas card, company cellphone and laptop

• Flexible extended health and dental benefits program.

• Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance

• Access to on-line pharmacy

• Company vehicle program for Sales Reps.

• Employee Referral Program.

• Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).

• Free access to our online courses database.

• Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.

• Preferred rates on some gym memberships.

• Preferred rates on personal insurance.

• Generous long service reward program.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.