Workplace Experienced Supervisor

1 week ago

Toronto, Ontario, Canada bf9f72c3-d241-4be5-aa9d-5cfd1ae0fe0a Full time $34,000 - $43,000 per year

Supervisor, Customer Service

About the Role:

As a Supervisor of Customer Service, you will play a pivotal role in leading and managing a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. You will oversee daily operations, provide guidance and support to team members, and implement strategies to optimize performance and efficiency. This role requires strong leadership skills, excellent communication abilities, and a customer-centric approach to service management.

Essential Job Responsibilities:

Workplace Experienced Supervisor Job Description

Responsibilities:

· Greeting executives and VIP guests

· Managing Calendars

· Providing consistently exceptional service in a professional environment

· Ensure all staff are aware of events, VIP's or meetings that are happening

· Communicate any late/sick calls with the client and Exela manager

· Ensure all staff take their breaks on time, provide coverage for breaks

· Learn fundamentals of all staff roles to provide adequate coverage

· Have weekly check-in meetings with the client

· Problem solving

· Excellent email & speech tact is mandatory for this role

· Design and present training sessions with all staff

· Accountable for staff morale and offer leadership and guidance

· Monitor email inboxes to ensure requests are being actioned upon in a timely manner

Requirements:

· Previous experience in a fast-paced professional/corporate environment

· Consistent level of professionalism

· Ability to learn new computer programs and technical equipment troubleshooting

· Proficiency with Microsoft Office Suite

· Ability to lift and move up to 50 lbs when necessary

· Fluency in English

· Ability to be seated or in motion for extended periods of time

· Previous experience with event planning or event support is preferred

· Ability to handle stressful situations and tight schedules

  • · Dependable (able to commit to work schedule and follow through)

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