Customer Success Coordinator
1 week ago
Job Title: Customer Success Coordinator
Location: Canada (hybrid)
Travel: 5%
About ACD/Labs:
For almost three decades, ACD/Labs has been supporting the scientific R&D community with software built by fellow scientists along with a team of more than 200 dedicated and passionate people, including Ph.D.-level scientists, and specialists in informatics and a wide range of chemical disciplines. Our mission is to empower scientists in their research, accelerate innovation, and help achieve faster results.
Position Overview:
As a Customer Success Coordinator, you will play a key role in ensuring our customers achieve their desired goals through effective use of ACD/Labs software and solutions. You will collaborate with internal teams and customers to coordinate and track Customer Success activities, including:
- Creating and updating training materials such as quick start guides and how-to videos
- Managing customer portals
- Organizing training sessions
- Gathering customer feedback
- Promoting customer success stories and references
Key Responsibilities:
- Develop deep expertise in ACD/Labs software products and solutions.
- Understand and translate diverse scientific and analytical chemistry workflows to effectively communicate the value of ACD/Labs software.
- Deliver training and product awareness through one-on-one discussions, presentations, technical documentation, and instructional videos.
- Collaborate across departments (Customer Success, Technical and Scientific Services, MarCom, Sales/Account Management) to execute and track Customer Success activities.
- Respond to customer inquiries with clarity and professionalism, demonstrating strong presentation and communication skills.
Required Skills & Knowledge:
- M.Sc. or Ph.D. in Chemistry.
- Strong understanding of scientific workflows and modern analytical techniques (e.g., NMR, MS, UV/IR, HPLC, LC, GC).
- Familiarity with web-based applications and scientific informatics terminology.
- Proficiency in Microsoft Windows and Microsoft Office; experience with scientific software, informatics platforms (e.g., ELN, LIMS), databases, and video editing tools is an asset.
- Prior experience with ACD/Labs software or similar platforms is desirable.
- Proactive problem-solver with excellent interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Strong attention to detail and commitment to accuracy in training and documentation.
- Excellent written and verbal communication skills in English.
- If you have a passion for software and problem solving, and a desire to work in a dynamic and collaborative environment, we encourage you to submit your resume for this position. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team of professionals.
Inclusion and Equal Opportunity Employment
At ACD/Labs, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.
We also strive to provide accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodation during the recruitment process.
Stay in-the-know about our career opportunities at ACD/Labs by joining our Talent Community.
-
Customer Success Coordinator
2 weeks ago
Toronto, ON MP Z, Canada Rise Vision Inc. Full time $60,000 - $90,000 per yearCompany DescriptionSince 1992, Rise Vision has been making digital signage easy for organizations worldwide. Trusted in over 100 countries with easy-to-use software, 100s of professionally designed templates, and the best customer service, organizations can be up and running in minutes.Rise Vision is currently searching for a Customer Success Coordinator to...
-
Customer Success Coordinator
3 days ago
Greater Toronto Area, ON, Canada Advanced Chemistry Development Inc Full timeAdvanced Chemistry Development Incabout 20 hours agoRemoteGreater Toronto AreaMid Levelfull_timeAbout the roleJob Title: Customer Success CoordinatorLocation: Canada (hybrid)Travel: 5%About ACD/Labs:For almost three decades, ACD/Labs has been supporting the scientific R&D community with software built by fellow scientists along with a team of more than 200...
-
Customer Success Coordinator
3 days ago
Greater Toronto Area, Canada Advanced Chemistry Development, Inc., (ACDLabs) Full timeJob Title:Customer Success CoordinatorLocation: Canada (hybrid)Travel: 5%About ACD/Labs:For almost three decades, ACD/Labs has been supporting the scientific R&D community with software built by fellow scientists along with a team of more than 200 dedicated and passionate people, including Ph.D.-level scientists, and specialists in informatics and a wide...
-
Customer Success Manager
2 weeks ago
Toronto, ON MK B, Canada SAP Full time $72,000 - $77,000 per yearWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
-
Customer Success Coordinator
2 weeks ago
Toronto, Canada Phoenix Full time**Who We Are**: Phoenix is a Canadian direct-to-patient telemedicine platform with a mission of helping men achieve their health care goals. This is enabled by Phoenix’s vertically integrated platform that helps patients receive treatment through a convenient end-to-end healthcare experience spanning from providing a health history, to delivery of...
-
Customer Success Associate
2 weeks ago
Toronto, ON, Canada Caribou Full time €55,000 - €72,500About Caribou The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis — a shortage of care workers. At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure,...
-
Customer Success Associate
1 week ago
Toronto, ON, Canada Caribou Full time €55,000 - €72,500About Caribou The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis — a shortage of care workers. At Caribou , we’re on a mission to solve the caregiver crisis . When caregivers feel valued, recognized, and financially secure,...
-
Customer Success Associate
1 week ago
Toronto, ON, Canada Caribou Full time €55,000 - €72,500About Caribou The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis — a shortage of care workers. At Caribou , we’re on a mission to solve the caregiver crisis . When caregivers feel valued, recognized, and financially secure,...
-
Customer Success
1 week ago
Toronto, ON ML W, Canada Health Matters Canada Full time $45,000 - $55,000 per yearAbout usOrganic Traditions is a Canadian family owned and operated company. Our mission is to nourish people with the most nutrient dense superfoods from healing traditions around the world. Our vision is to inspire people to fuel themselves with high-quality, organic nutrition for prevention, regeneration, and longevity so they can live their healthiest,...
-
Customer Success Coordinator
2 weeks ago
Toronto, Canada Please and Thank You Full timeWorking at Please & Thank You is more than just a job. We are a group of dynamic, hard-working, fun, committed individuals who came together and made a team. Being a part of this team takes a strong sense of purpose and personal determination. If you think you've got the right amount of moxie mixed with a passion for music, fans, and artists, please...
