Repairs and Maintenance Manager

The Repair and Maintenance Manager plays a key role in delivering an outstanding member experience across all locations. In this role, you will oversee and support a team of R&M Technicians, guiding their daily work, priorities, and development. You'll ensure our gyms are clean, safe, and fully operational so members can focus on achieving their fitness goals. You'll take a proactive approach to equipment care, facility upkeep, and maintenance planning, while also supporting vendor coordination and improvement initiatives. This is a hands-on, solutions-focused role where your work has a visible and meaningful impact every day—helping our teams perform at their best and our members feel proud to be part of Fitness World.

Core Responsibilities

• Improve member satisfaction through the leadership and management of the repairs and maintenance team.
• Ensure all equipment is operational and the efficient, timely and proactive repair of equipment and facilities.
• Implement and monitor a preventive maintenance program for the equipment and facilities.
• Manage and audit the R&M software system to ensure accurate reporting and task tracking.
• Order, organize, and manage parts and handle the repair tickets in maintenance system.
• Prepare documents to put out to tender for 3rd party contract work; manage and supervise work of contractors and ensure work is completed as required.
• Calculate and compare costs for goods/service to achieve a return on investment.
• Approve invoices and create purchase orders.
• Coordinate and direct essential central services such as maintenance, security, recycling and waste disposal.
• Conduct routine safety, cleanliness, and equipment inspections; ensure compliance with health, safety, and regulatory requirements.
• Organize and optimize equipment placement and storage to ensure safety and operational efficiency.
• Train and support on-site staff and managers on facility standards, maintenance processes, and safe equipment handling.
• Respond promptly and professionally to facility emergencies or urgent maintenance requests.
• Perform additional duties as assigned.

Education & Qualifications

• 3–10 years of experience in facility maintenance or building operations; multi-site or high-traffic environment experience preferred.
• Strong ability to communicate effectively with other employees, our members, and guests
• Excellent written and verbal communication skills.
• Experience in fitness, hospitality, commercial retail, or recreation environments is an asset.
• Proficient in computer systems and maintenance management software.
• Ability to lift and move equipment up to 50 lbs.

Preferred (Not Required):

• Familiarity with HVAC, electrical, or mechanical equipment systems.
• Facilities or maintenance certifications (e.g., FMP, CMM, CWFP).

Our Perks:

• Competitive Compensation
• Group Benefits (dental, extended health & travel)
• Complimentary Membership for You and One Other
• Discounted Personal Training for You
• Access to a relaxing recovery area at our head office—complete with a massage chair to help you recharge during the day
• A dynamic and inclusive workplace
• Opportunities for growth and continuous learning
• A chance to make a real impact across a growing organization
• Supportive leadership and a great team environment

Our Values:

• Passionate: We put our all into everything we do & empower each other to be our best selves every day.
• Inclusive: We welcome everyone to be part of our world & pride ourselves in being a community for all.
• Fun: We laugh, smile, & enthusiastically have a good time, all the time.
• Community: We work, sweat & give back together, creating connected communities inside & out