Commercial Underwriting Assistant

We offer more than a job, we offer a career

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Commercial Underwriting Assistant to join our team in our Vancouver office

As a Commercial Underwriting Assistant, you will be responsible in supporting the Underwriters in their day-to-day tasks. If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team

Your day as an Underwriting Assistant:

• Process and issue documents as instructed by Underwriters and Managers.
• Issue and send Insurance Policies and Endorsements.
• Work with brokers and underwriters to maintain policy files, handling inquiries, policy changes, application requests, follow-ups, and other related tasks.
• Meet service standards and turnaround times for the issuance of documents.
• Produce and distribute correspondence, including memos, letters, faxes, and forms.
• Handle sensitive and confidential information with discretion.
• Process monthly Lineage, premium, and claims bordereaux, including reconciliation.
• Obtain underwriting information from brokers and claims history from the claims department.
• Assist with accounts receivable (A/R) processes.
• Prepare data and documentation for various reports required by London for contract renewals and audits.
• Set up, re-create, and edit policy wordings.
• Support Managers and Underwriters with general administrative tasks.
• Perform other general office duties as required.

Our Ideal Candidate

• Have 1–2 years of administrative and/or customer service experience.
• Demonstrate excellent organizational skills and effective stress management.
• Show reliability and the ability to earn the trust and respect of colleagues.
• Exhibit enthusiasm and a desire to take on new challenges daily.
• Work independently, collaboratively, and effectively as part of a team.
• Demonstrate proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
• Communicate clearly and professionally in both French and English, verbally and in writing.
• Possess a basic understanding of the insurance industry (considered an asset).
• Have insurance knowledge or experience (preferred).
• Maintain strong organizational and time-management skills.
• Interact with customers and colleagues in a professional, positive, and courteous manner.
• Perform effectively in a fast-paced environment and remain calm under pressure.
• Act as a team player who adapts easily to change.
• Present a personable, energetic, and proactive attitude.

The expected salary for this role ranges from $55,000 to $70,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate's skills to the role.

Who we are

TSW Management Services Inc. is a national Lloyd's Managing General Agent and Wholesale Broker specializing in complex commercial insurance placements. At TSW, we also act as a "retail broker" through our competitive Broker's E&O program.

TSW Management Services Inc. exists to assist retail brokers in their growth of commercial business beyond their current capabilities. Our goal is to become one of Canada's leading MGA commercial insurance wholesalers through our product offerings, integrity, intelligence, and delivery of outstanding service. In doing so, we "partner" with our brokers, sharing in their success.

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TSW Management Services Inc. is an equal-opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at TSW Management Services Inc. are conditional upon satisfactory results of background verifications.