Senior Program Manager

Location:

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work.  We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Why work at Specialty Health Network? 

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks 

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless 

Specialty Health Network by Shoppers supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, provide physicians with resources to manage their patients, facilitate reimbursement, and enhance patient compliance. We deliver superior customer service to patients, healthcare providers, and clients to improve healthcare outcomes for all stakeholders. 

Senior Manager, Specialty Programs 

The Senior Manager, Specialty Programs is responsible for overseeing the strategic and budgetary activities of multiple programs. You are a key partner for our clients, providing strategic direction and influencing key program decisions to ensure the best outcomes. You lead a high-performance team that is innovative, accountable, responsive, and customer focused. 

What you will do: 

Accountable for overseeing the execution, and ongoing management of specialty programs, ensuring they align with organizational goals 

Ensure programs are delivered efficiently and effectively and meeting performance indicators 

Develop and implement strategies for program growth and sustainability, often requiring cross-functional collaboration with teams like operations, clinical and pharmacy. 

Partner with clients to influence key decisions and optimize programs 

Lead client presentations and proposal development 

Ensure program and customer-service excellence 

Accountable to establish and deliver against business plan targets and ensure the profitability of programs 

Provide input during RFPs 

Lead development of new (or renewed) contracts 

Lead a team and support their professional growth and development 

Responsible in partnership with the Business Intelligence Team to develop meaningful insights leveraging program data for the client 

Ensure programs comply with all relevant regulatory requirements and standards 

What you will need: 

Experience in the specialty pharmaceutical industry and/or with patient support programs 

A deep understanding of the Canadian healthcare system 

5+ years of account management experience, Patient Support Program experience, and/or previous pharmaceutical brand management experience or equivalent 

People or team management experience 

Proven customer relationship and/or account management skills with direct client interaction 

Excellent communication skills, including the ability to develop content and deliver presentations 

Financial acumen and hands on budget management experience 

Strong project management skills  

University degree or equivalent industry related experience. Business, healthcare professional designation an asset 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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