Senior Technical Support Engineer

2 days ago

Vancouver, British Columbia, Canada TM8 Full time $90,000 - $95,000 per year

Location: Vancouver, BC (Hybrid or Remote across Canada)

Industry: SaaS / Cloud / Data Governance

Function: Engineering – Support

Type: Full-Time

Great Teams Start with TM8.

We're currently partnering with a high-growth SaaS company that's redefining how large, highly regulated organizations manage their data. With a global customer base that includes major financial institutions, government agencies, and Fortune 500 companies, this team is building world-class software—and they're hiring a Senior Technical Support Engineer to strengthen the post-sales experience.

The Role:

This isn't your average support gig. You'll be the frontline for complex technical and business-related challenges, working closely with clients and internal engineering/product teams to resolve issues, improve documentation, and drive continuous improvement. You'll also provide onboarding support and help mentor junior team members.

This is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving at a deeper level, and knows how to turn customer challenges into long-term wins.

What You'll Be Doing:

  • Own escalated issues and drive them to resolution—fast.

  • Troubleshoot complex software and integration problems.

  • Collaborate with engineering to perform root cause analysis and prevent future issues.

  • Provide onboarding support and guidance to customers.

  • Contribute to internal process improvement and knowledge sharing.

  • Maintain deep expertise in specific areas of the platform.

  • Deliver high-touch support that strengthens client relationships.

What You Bring:

  • 4+ years in a technical support or similar role (ideally SaaS or enterprise software).

  • Strong grasp of cloud-based technologies, APIs, networking, and security.

  • Comfort with Microsoft Azure, Office 365, and file-sharing apps (Google Drive, Box, Dropbox).

  • Experience with automation (PowerShell, Python), containerization (Docker, Kubernetes), and PowerAutomate.

  • Understanding of software architecture; ability to read/debug code a strong plus.

  • Calm under pressure with excellent written and verbal communication skills.

  • A curious mindset and a customer-first mentality.

Bonus Points For:

  • Bachelor's in Computer Science, IT, or a related field.

  • Certifications in Azure or other relevant technologies.

  • Prior exposure to regulated industries (finance, utilities, government, etc.).

Perks & Compensation:

  • OTE: $90,000 – $95,000 CAD (includes base + bonus)

  • Employee Share Options (ESOP)

  • 4 weeks' annual vacation

  • Flexible hybrid or remote setup

  • Personal development budget

  • True work-life balance

  • Global team, mission-driven product

Apply Now

If you're a support pro who enjoys getting deep in the weeds of complex systems—and you want to work for a tech company that actually walks the talk when it comes to innovation—let's talk.

Submit your resume or connect directly with TM8 to explore this role further.

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