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Help Desk

2 weeks ago

Ottawa ON KC E, Canada 1VALET Full time $60,000 - $90,000 per year

Help Desk & Cybersecurity Associate

Ottawa, ON (Hybrid) | Full-time

About 1VALET

At 1VALET, we're transforming how people experience smart buildings. Our technology seamlessly integrates building access, communication, and automation into one secure, connected platform. We're looking for a detail-oriented and proactive Help Desk & Cybersecurity Associate to support our growing team and ensure the reliability, security, and compliance of our internal systems.

About the Role

The Help Desk & Cybersecurity Associate will play a key role in maintaining 1VALET's internal IT operations. You'll be responsible for providing Tier 1 support to employees, managing IT assets, and ensuring that our systems meet SOC 2 compliance requirements. This role combines hands-on technical troubleshooting with structured policy and process development to keep our infrastructure running securely and efficiently.

What You'll Do

Help Desk Support

  • Provide first-line technical support to employees - troubleshooting hardware, software, and network issues.
  • Assist with employee onboarding and offboarding, ensuring smooth IT setup and transitions.
  • Create and maintain IT documentation, user guides, and support procedures.
  • Identify recurring issues and recommend process or system improvements.

Asset Management

  • Lead the development of an Asset Management Program and related policies.
  • Maintain an accurate inventory of all IT assets throughout their lifecycle.
  • Coordinate procurement and deployment of hardware with vendors and internal teams.
  • Assess asset health, plan for replacements, and manage disposals.
  • Work with HR and the Engineering team to align on asset tracking, amortization, and lifecycle policies.

SOC 2 Compliance & Cybersecurity

  • Support SOC 2 readiness and maintain compliance with AICPA assurance standards.
  • Manage secure data backups and implement disaster recovery and business continuity measures.
  • Monitor system capacity and proactively mitigate availability risks.
  • Develop and maintain policies for data classification, retention, and secure destruction.
  • Ensure all data collection and storage practices are legal, ethical, and clearly communicated.
  • Draft plain-language privacy policies and data-handling documentation.

What You Bring

  • 3+ years of experience in IT Help Desk or technical support roles.
  • College diploma or degree in Computer Science Technology or a related field.
  • Strong troubleshooting skills with a proactive, problem-solving mindset.
  • Excellent communication skills, both written and verbal.
  • Highly organized and adaptable in a fast-paced environment.
  • Understanding of cybersecurity best practices and compliance frameworks is an asset.

Working at 1VALET

  • Full-time, 40 hours/week
  • Hybrid at our Ottawa offices
  • Collaborative, fast-paced environment focused on innovation and continuous improvement
  • Opportunity to make a direct impact on the technology driving the next generation of smart buildings

Ready to Join Us?

If you're passionate about IT, cybersecurity, and helping teams succeed with technology, we'd love to hear from you.

Apply today and be part of the 1VALET team that's redefining smart building living.