Service Advisor

1 day ago

Ottawa ON KK V, Canada Audi Ottawa Full time $55,000 - $90,000 per year

The Mark Motors Group prides itself on being Ottawa's Premium vehicle leader in both sales and service. Come join our Audi Ottawa location on Montreal Road and become a member of one of Canada's Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market.

Come join our Audi Ottawa Service team as our Service Advisor.

Responsibilities include and are not limited to:

  • Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
  • Take video of clients vehicle before the vehicle is put in the garage
  • Maintains timely communication with customer regarding vehicle status
  • Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
  • Prepares written work orders
  • Actively sells quotes and makes informed recommendations for service
  • Liaison between customer and the technician, parts and manufacturers
  • Verifies that performed post-maintenance checks are completed
  • Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
  • Contacts customers and schedules preventative maintenance or inspections on vehicles
  • Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.
  • Follows up on all customer special order parts and confirms required appointment prior to customer leaving
  • Tracks all open repair orders and knows the status of each

Qualifications

  • 2+ years of experience in a service advisor or customer service role within the automotive industry
  • Familiarity with dealership management systems (e.x., CDK, 180) is an asset
  • Excellent time management and multitasking skills
  • Strong attention to detail and accuracy in documentation
  • Valid drivers license and clean drivers abstract

Job type - Full time 7am-4pm. Hourly Pay + Bonus

Benefits

  • Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
  • Company Events
  • Disability insurance
  • Employee assistance program
  • Store discount

Location

458 Montreal Road

If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you Apply today and ignite your career with us Please feel free to reach out to our Corporate Recruiter, Eira Rodriguez at for any further questions and details.

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