Medical Office Assistant

About us

Avenue Medical Centre is the largest multispecialty medical centre in Brantford. Support staff provide assistance to physicians in Family Practice, Obstetrics and Gynecology and General Surgery. Employees enjoy working as part of a large collaborative team with opportunities for learning multiple roles and responsibilities.

We are hiring a for a full time position, the candidate will work in the back office with the doctors and nursing staff.

Hours of Work:

• Monday – Thursday 8:30-5:00
• Friday 8:30 to 1:30
• All hours are approximate and can vary slightly week to week.
• And as needed and requested outside of these designated hours.

Qualifications:

• Bondable
• Certified Medical Office Assistant or equivalent experience preferred
• Experience an asset

Competencies:

• Flexible, with the ability to work in a fast paced & changing environment
• Excellent organizational skills & time-management skills
• Proficient at multi-tasking
• Decisive and able to prioritize
• Must be able to work independently and as part of a team, with excellent interpersonal skills
• Self-motivated
• Strong communication skills (oral & written)
• Intermediate or strong computer skills for use with electronic medical records
• Able to maintain confidentiality

· Professional demeanor and appearance

Job Summary:

• Create EMR for new patients as needed
• Answer phones, and triage needs or requests of patients, other physicians and outside facilities
• Retrieve all phone messages, and reply in a timely manner to all
• Communicate with physicians re patient needs, orally & via email
• Complete any applicable information on forms prior to the physician receiving them (patient demographics, provider information, facility information, etc.)
• Prepare any documents as requested by the physician (chart summaries, billings, notes, requisitions, letters, etc.)
• Do any investigative fact finding prior to addressing the physician about a request or issue (rx renewal, last appt, last time renewed, early release etc.)
• Check and manage "tasks" assigned by physicians, several times daily
• Communicate specified information to patients as requested by physicians, ex, test results, test requests & preparation directions, prescription information, etc.
• Manage booking of special appointments & re-bookings; book referrals, procedures and tests
• Provide all details to patients upon receipt of any referral, test or procedure appointments immediately upon receipt of said information in your office.
• Document all necessary information and communications with patients, in the designated areas of their charts
• Manage mail and faxes to physician and to patient's charts in paper and digital formats
• Review physicians' Lab and Hospital Reports in EMR on days they are out of office, sending to cover physician for review as needed
• Call patients to room for nurse to accommodate lunch or as needed during day; start appointment notes, take blood pressure/weight and other info as needed for the appointment
• Review schedules for accurate bookings and time slots
• Process forms
• Process billings, OHIP and 3rd party as needed
• Other duties and projects as assigned

Avenue Medical Centre provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Women-led organization
• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive

Job Type: Full-time

Pay: $20.00-$23.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Work Location: In person