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Front Desk Agent/Night Auditor

2 weeks ago

Kamloops BC VC B, Canada The Thompson Hotel & Conference Centre Full time $39,200 - $43,520 per year

We are looking to hire an upbeat front desk agent Night Auditor . Must have at least 1 years experience . Excel in guests services, communication amc reliability . The front desk agent will assist guests with inquiries. The front desk agent will be responsible for receiving guests' payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Front Desk Agent Responsibilities:

  • Greeting guests
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests' needs, and resolving their requests..
  • Operating switchboard and assisting with inquiries.
  • taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist.

Front Desk Agent Requirements:

Part time Night Audit / evenings position

  • High school diploma or suitable equivalent.
  • 1+ years of front desk agent experience preferred.
  • Well-groomed, professional appearance.
  • Outstanding written and verbal communication skills.
  • Team player.
  • Physically agile, and able to stand for extended periods.
  • Available to work shifts, over weekends, and on public holidays.

Job Types: Full-time, Part-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 24 per week

Ability to commute/relocate:

  • Kamloops, BC V2C 2B4: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person