Administrative Support

Job description

Job Title: Administrative Support

Who we are:

Waterdown Collision is a family-run Collision Repair Facility that has been serving the GHA for 50 years. Conveniently located at Highway 5 & Highway 6 in Flamborough, our center is about to expand to a new facility, designed to utilize advanced equipment and modern technology for a 30,000sq ft. state of the art facility.

Position Overview:

Waterdown Collision is currently seeking an enthusiastic and driven Administrative Support person. As an Administrative Support person at Waterdown Collision, you are a crucial part of the team, providing exceptional customer service and ensuring smooth day-to-day operations. Reporting to the Team Leader, you will be the first point of contact for our customers, helping to make their experience as seamless and stress-free as possible.

Your Key Responsibilities:

• Customer Interaction: Act as the primary contact for customers, answering phones promptly, courteously, and efficiently. Cover the reception desk, schedule appointments, book vehicle repairs, and handle car rental and shuttle service arrangements.
• Administrative duties: Perform opening and closing procedures, enter time cards, manage data entry, post and scan invoices, reconcile end-of-day batching, and handle telephone and email requests.
• File and Payment Management: Maintain client files, process payments, and review invoices with customers.
• Team Collaboration: Work collaboratively with the Office Manager and team. members, sharing insights and addressing issues as needed.
• Miscellaneous Tasks: Handle any other ad hoc duties as required.

Your Core Values:

• Customer Service: Commitment to excellent service.
• Integrity: Conducting work with honesty and transparency.
• Teamwork: Collaborating effectively with colleagues.
• Quality: Striving for high-quality workmanship and service.
• Responsibility: Understanding and executing responsibilities clearly.
• Hands-On Approach: Being available to contribute and take necessary action.

What we need from you:

• Alignment with our core values.
• Minimum 2 years to senior experience in a customer service role.
• Experience in the automotive industry is an added bonus. (e.g., auto collision, dealership, or service).
• Strong aptitude for working with numbers is an asset.
• Excellent organizational and time management skills.
• Exceptional customer service abilities.
• Flexible and adaptable, capable of managing multiple tasks and frequent interruptions.
• Excellent interpersonal and communication skills.
• Proficient in Google Applications, Word and Excel as an asset. and capable of learning new programs as required.
• Experience with industry related software such as Mitchell Repair Centre is an asset.

"We welcome applications from individuals who bring a depth of experience and a mature perspective to their professional endeavors."

What we offer:

• Wages starting at $24/hr. based on qualifications and experience.
• Positive work environment with clean/modern facilities.
• RRSP plan after 2 years of employment.
• Flexible benefit plan offering various options.
• Performance -based bonus structure.
• On-site parking.
• Opportunities for professional advancement and career growth.
• Training is provided.

Job Types: Full-time, Permanent

Pay: $24.00 per hour

Expected hours: 44 per week

Education:

Job Types: Full-time, Permanent

Pay: $24.00 per hour

Expected hours: 44 per week

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Administrative experience: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person