Clinical Intake Service Worker

JOB SUMMARY

Under the supervision of a Clinical Manager, the Clinical Intake Service Worker will:

 Serve as the entry point for youth, families, adults and collaterals wishing to voluntarily obtain mental health services within AFS (Algoma Family Services).

 Offering service navigation to ensure clients' needs are met. This includes advising of appropriate agency programs, assisting with referrals and providing a warm handoff when able

 Act as subject experts on the services within Algoma Family Services, as well as those agencies/programs that fit the needs of the clients, and actively keep up to date on the referral process.

 Become thoroughly familiar with current government, community and agency frameworks, legislation, guidelines, and reports related to the functions of intake and service coordination for MCYS, MOHLTC/LHINS, and other funded children's services, specifically children's mental health services.

MINIMUM EDUCATION

 Bachelor of Social Work preferred;

 Minimum BA or College Diploma in related field required;

 Current registration and in good standing with a regulated professional college is an asset

MINIMUM EXPERIENCE

 Two (2) years' experience working in a related field preferred;

 Equivalent combinations of training and experience may be considered

QUALIFICATIONS:

 Significant experience and demonstrated ability in the provision of goal-oriented, community-based support services to children and youth with special needs (medical, developmental, social, emotional, behavioural, psychological, environmental) and their families.

 High level of maturity and interpersonal skills; demonstrated leadership qualities with competence in making and implementing effective decisions.

Ability to establish and maintain professional relationships within the intake team, and to work cooperatively and negotiate effectively with Clinical service providers at Algoma Family Services.

 Ability to work cooperatively and collaboratively, and to negotiate effectively with collateral agencies at the systems level.

 Ability to take initiative to ensure Algoma Family Services is most up to date with internal and external program changes that offer services to our clients and families.

 Identify and take action to offer knowledge sharing to internal and external professionals/agencies to advance awareness on the programs and services that Algoma Family Services offers.

 Practiced and proficient in telephone interviewing and intake assessment skills with parents, youth up to the age of 18 years, caregivers, and collateral/community professionals.

 Proficiency in the use of a variety of developmental, behavioural and mental health screening and assessment tools.

 Demonstrated competence in the administration of the SDQ.

 Ability to write clear, concise reports and documentation, with attention to detail.

 Thorough knowledge of child and family development (psychological, emotional, physical, social), family systems theory, parent-child interaction and counselling services theories.

 Skills in a variety of basic counselling intervention techniques used for working with children, youth and their families.

 Skills in the areas of mediation, conflict resolution and negotiation.

 Demonstrated proficiency with computers and various applications, especially using Microsoft Suite, and EMHWare or other information databases.

 Ability to provide services in both official languages (English/French) is an asset.

 Possession of a valid Ontario Driver's License (minimum of Class G2 if over the age of 19, and Class G license if 19 and under), use of a personal vehicle and ability to travel within the District of Algoma.

 Availability to work flexible hours, including evenings and occasional weekends.

 Full COVID-19 vaccination.

Job Type: Full-time

Pay: $26.82-$32.72 per hour

Expected hours: 35 per week

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off

Work Location: In person