Sr. Manager, Operations Analytics, Tim Hortons

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

We're looking for a strategic and data-driven leader to head our Operations Analytics team and own the roadmap for Timsights — Tim Hortons' proprietary owner-facing app. In this role, you'll shape the future of our mobile and web tools that empower franchisees and restaurant management teams with real-time, actionable insights.

This position is based in our Toronto, ON office and is in the office 5 days a week.  

Role & Responsibilities:

• Drive the delivery of impactful insights through routine reporting and in-depth analysis to identify opportunities, diagnose performance gaps, and inform business decisions.
• Collaborate closely with Field Operations and Ops Excellence teams to evaluate the success of new initiatives, product launches, and operational programs — helping solve business challenges with data.
• Spearhead efforts to automate analytics processes and integrate AI and advanced analytics into routine operations and projects.
• Define and deliver the strategy, roadmap, and execution of our franchisee insights platform. Partner with cross-functional teams — including Product, Engineering, Data, Operations, Restaurant Technology, Field, and Communications — as well as external vendors to bring the roadmap to life.
• Influence and collaborate with stakeholders at all levels, from frontline restaurant teams to senior leadership, ensuring roadmap initiatives deliver measurable business impact and adoption.
• Define and drive the long-term vision and strategic direction of the products
• Collaborate with product teams to gather requirements, develop a clear roadmap, and ensure alignment with business objectives
• Prioritize and manage the product backlogs to ensure the most valuable features are developed first
• Review and approve completed work to ensure it meets business needs and quality standards
• Ensure all major products and features are piloted with key stakeholders and evaluate results from pilots to make "go no go" recommendations
• Collect and analyze feedback from franchisees, restaurant teams, and field teams to enhance and refine products
• Track and analyze KPIs, including user adoption, engagement, retention, and business impact

Qualifications & Skills:

• 5+ years of relevant experience, preferably in strategy, product, operations, or analytics.
• Proven experience leading analytics or insights teams, ideally within multi-unit retail, QSR, or franchise organizations
• Strong strategic and analytical thinking, with the ability to translate complex data into clear, actionable business insights
• Demonstrated success owning digital product roadmaps and driving cross-functional execution from concept to adoption
• Exceptional communication, influence, and stakeholder management skills across all organizational levels
• Deep understanding of restaurant operations and franchisee needs, bridging business priorities with technology solutions
• Familiarity with AI integration, automation, and data-driven product development
• Proficiency in SQL and data visualization tools (e.g., Tableau, Power BI); knowledge of Snowflake is a plus
• Advanced proficiency in Microsoft Excel and PowerPoint for analysis, modeling, and presenting insights
• Strong critical thinking, problem-solving, and attention to detail, with comfort working with large or complex data sets
• Ability to translate analytics into compelling narratives and recommendations for diverse audiences, including senior leadership
• Proven success aligning stakeholders and managing expectations between business, product, and technical teams
• Experience developing communication and training plans to support new product rollouts and feature adoption
• Ability to ensure product and analytics initiatives align with strategic business goals and operational needs
• Effective collaborator across Engineering, Design, Data, and Operations teams to bring product visions to life
• Demonstrated experience building and launching analytics-driven tools that enhance operational performance and efficiency

#TimHortons

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.