Front Desk Supervisor

1 week ago

Montreal, Quebec, Canada Hôtel Le Cantlie Suites Full time $45,000 - $60,000 per year

Company Description

Hôtel Le Cantlie Suites is a hospitality company based out of 1110 Rue Sherbrooke Ouest, Montréal, Quebec, Canada. Known for providing exceptional guest experiences, the hotel is located in the heart of downtown Montreal. It boasts spacious suites and offers a range of facilities and services designed to make guests' stays comfortable and enjoyable. The hotel's central location makes it an ideal choice for both business and leisure travelers.

Role Description

This is a full-time, on-site role located in Montreal, QC, for a Front Desk Supervisor. The Front Desk Supervisor will oversee daily front desk operations, supervise front desk staff, and ensure high levels of customer satisfaction. Responsibilities include handling guest inquiries, managing phone calls, providing exceptional customer service, and ensuring efficient check-in and check-out processes. The role also involves conflict resolution and maintaining a welcoming environment for guests.

Qualifications

  • Supervisory Skills and experience overseeing front desk staff
  • Strong Phone Etiquette and proficiency in handling phone communications
  • Receptionist Duties including managing check-in and check-out processes
  • Customer Satisfaction and Customer Service skills to ensure a positive guest experience
  • Excellent communication and interpersonal skills
  • Ability to work flexible hours, including weekends and holidays
  • Experience in the hospitality industry is a plus
  • High school diploma or equivalent; a degree in hospitality management or related field is preferred

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