OS&D Administrator

2 weeks ago

Saint John, New Brunswick, Canada Midland Transport Full time $40,000 - $80,000 per year

With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario and the northeastern United States. This continued growth and success has been driven by our professional and dedicated team of 1900 employees, drivers and owner operators as well as our Company Values that drive our Superior Quality Service.

Midland Transport is currently seeking an OS&D Administrator based at Saint John Terminal, NB. Reporting to the Terminal Manager, the OS&D Administrator is responsible for working with team members, Customers, Agents, and Claims Investigation team on behalf of the organization to resolve all exceptions. This individual will be required to conduct investigations for all items that fall under OS&D. This role requires a high level of attention to detail.

Benefits To Joining Midland:

  • A dynamic, safe, and rewarding work environment
  • A flexible health, drug, dental, and vision plan
  • RRSP matching program
  • Employee & Family Assistance Programs
  • Health & Wellness reimbursements include gym memberships, fitness classes or online workout programs
  • 3 weeks' paid vacation
  • Maternity leave top-up program

  • Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies

  • Enter delivery exceptions from previous day into AS400 and submit Auto Notifications to the shipper

  • Request disposition instructions for all delivery exceptions. Follow up with shippers/billing parties every second day until disposition instructions are received
  • Follow shipper instructions to dispose/donate/salvage/return freight as requested
  • Tag Refusals and follow up with consignee if goods are not returned
  • Assist Customer Service, Sales team, Shippers and Consignees with OS&D related questions/issues
  • Complete all re-route requests sent by shippers. Retag and create new bill of landings to ensure freight is delivered to the requested location
  • Review Undelivered Freight report emailed by Check-in Clerk from the previous night. Ensure any OS&D related issues are worked on in a timely manner
  • Report on all Shippers load and Count exceptions to shippers
  • Review inbound manifest exceptions from previous day. Provide feedback to Dock Manager and other terminals to review loading issues
  • Complete daily dock checks to audit freight left on the dock. Ensure all freight has proper paperwork. Reprint freight forms, redirect, clear shortages and request bill of ladings as required
  • Send terminal wide dock checks to ensure missing shipments are located in a timely manner. Update DOS code in the pro status once dock check is sent
  • Investigate Bills No Goods shipments. Update BNG status code on all BNG shipments received using the proper prompt code. Email origin/destination terminals to locate missing freight
  • Answer OS&D calls from internal and external clients
  • Other office administrative assignments as required

  • Receive salvage freight into inventory daily. Close pro's, advise Claims Manager of salvage received. Work with the dock team to organize the loading and unloading of salvage freight into storage trailers. Stage salvage freight for bi-weekly salvage sale

  • 2-5 Years of experience is an asset, but not required

  • You have a minimum High School diploma
  • Previous experience in warehouse clerical, OS&D and administrative role would be an asset
  • Strong communication in English and customer service skills
  • Strong Computer skills including MS Office Suite and good typing skills
  • Strong Communication, organizational, numerical and attention to detail skills
  • Ability to work under pressure
  • Capability of meeting tight deadlines

With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario and the northeastern United States. This continued growth and success has been driven by our professional and dedicated team of 1900 employees, drivers and owner operators as well as our Company Values that drives our Superior Quality Service.

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

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