Chief Marketing Officer

Join us to build a more rewarding financial future for all Canadians

At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte's Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners

The Role

As the Chief Marketing Officer (CMO) at Neo Financial, you will be a pivotal member of the executive leadership team. You will report directly to the President and be responsible for defining and executing an aligned and consolidated marketing strategy to drive brand awareness, user acquisition, and revenue growth. This is a hands-on, strategic role that requires a leader who is passionate about combining innovation with marketing excellence.

What you'll be doing:

• Build the Marketing Function: Design and implement a data-driven, high-impact marketing strategy from the ground up that aligns with Neo's business drivers and organizational priorities.

• Strategic Leadership: Provide executive oversight and direction for all multi-channel marketing campaigns. You will set the vision for how to reach target audiences, drive lead generation, and enhance customer acquisition and retention. You will also be responsible for building and mentoring a high-performing leadership team within marketing, fostering a culture of creativity and excellence.

• Executive Brand Strategy: Provide executive oversight of all brand management, focusing on the strategic direction of the brand. You will ensure the brand's positioning in the market is clear and that all messaging is consistent across the organization. As a key leader, you will act as the primary brand ambassador in the market.

• Data-Driven Decisions: Champion a data-driven culture across the marketing organization. You will be responsible for leveraging customer and market insights at a strategic level to inform business decisions and marketing investments, ensuring alignment with company-wide financial goals and delivering measurable business impact.

• Cross-Functional Collaboration: Serve as the primary marketing liaison on the executive team. You will build deep partnerships with product, sales, and other senior leaders to ensure marketing strategy is fully integrated with overall business objectives and go-to-market plans.

• Public Relations and Communications: You will serve as a key spokesperson and cultivate relationships with top-tier media and industry stakeholders to shape the brand's narrative and ensure positive coverage.

Who we are looking for:

• A proven track record of excelling in a fast-paced, collaborative environment, balancing multiple priorities with ease.

• Experience: 15+ years of progressive experience in a strategic marketing leadership role, with a minimum of 10 years in a senior leadership position. Experience within the FinTech or a similar high-growth tech industry is highly desirable.

• Education: Bachelor's degree in business, marketing, or a related field; an MBA or advanced degree is a plus.

• Strategic & Analytical Skills: You have strong diagnostic skills and a data-driven mindset, with the ability to translate market insights into actionable strategies and a tangible business impact.

• Leadership & Influence: You are an exceptional leader with the ability to inspire, motivate, and manage a team to achieve ambitious goals. You have a proven ability to build trust and influence leaders and teams across the organization.

• Adaptability: You demonstrate flexibility, adaptability, and resilience in a dynamic work environment where priorities can shift rapidly.

What will help you succeed:

• A deep understanding of the Canadian market and its unique financial services landscape.

• Expertise in key marketing areas such as digital marketing, performance marketing, content, SEO/SEM, and social media.

• A results-oriented professional who takes ownership, prioritizes effectively, and delivers measurable business impact.

• A passion for building and scaling a company that is combining innovation, growth, and excellence.

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we're on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You'll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we're looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo's success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you've heard that Neo employees work hard, it's true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company's success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

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