Current jobs related to Bilingual Customer Support Specialist - Remote - BRIM
-
Bilingual Customer Support Specialist
1 week ago
Remote (Canada) CoVet Full time $60,000 - $90,000 per yearAbout the roleAs the Bilingual Customer Support Specialist, you will play a crucial role in ensuring our users have a seamless experience with our AI co-pilot software for veterinarians. This document outlines your roles and responsibilities to help you understand and excel in your position.What you'll doUser Support and CommunicationMonitor all support...
-
Bilingual Technical Support Specialist
15 hours ago
Remote, Canada CareCru Inc Full time $60,000 - $65,000 per yearLocation: Remote (Canada)Department: Technical SupportReports to: Manager, Technical SupportSchedule: 8 hour shift, Monday to Friday (EST hours)About the RoleCareCru is looking for a Bilingual Technical Support Specialist who is passionate about helping customers succeed while solving real technical challenges. You'll be the first line of contact for our...
-
Customer Support Specialist
3 days ago
Remote, Canada Wagepoint Full time**Who We are**: - At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.- We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits...
-
Bilingual Customer Service Representative
1 week ago
Remote, Canada Phoenix AMD International Inc. Full timeWe’re looking for a _ **FRENCH - ENGLISH Bilingual Customer Experience Representative** The Bilingual Customer Experience Representative is responsible for handling all communication with the customers of our products & programs, while providing an exceptional experience for them. **Do You...** - Speak and write French and English? - Work well as part of...
-
Customer Support Specialist
1 week ago
Remote, Canada mdf commerce Full time**Location: Kanata, ON—Possibility to work from home** **mdf commerce Inc**. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to join our team...
-
Customer Support Specialist
1 week ago
Remote, Canada Line One Contact Centres Full time $45,000 - $65,000 per yearJob Title: Customer Support SpecialistLocation: Works remotelyHours of Operation: 530am-11pm ET -7 days a week. Must have flexible open availability and be able to work between 30-40 hours a week.Job Summary:We are seeking a compassionate and detail-oriented Customer Support Specialist to join our remote team. In this role, you'll be the first point of...
-
Customer Support Specialist
5 days ago
Remote - Canada Practice Better Full time $60,000 - $80,000 per yearJob Title: Customer Support Specialist Location: Candidate must be located in Canada. (West Coast Timezone Preferred). Our office is located in Toronto, ON, Canada, but the role is remote/hybrid/flexible. Reports to: Customer Support Manager About the Role Do you love solving problems, connecting with people, and making their day easier? At Practice...
-
Customer Support Specialist
3 days ago
Remote, Canada Line One Contact Centres Full timeJob Title**:Customer Support Specialist** Location**:Works remotely** Hours of Operation**:5:30am-11pm ET 7 days a week - Must have flexible availability** **Job Summary**: Do you want to join a dynamic Customer Service team that promotes service excellence, strong teamwork, and a unique and fun work environment? We are looking for enthusiastic and...
-
Bilingual Solutions Specialists
1 week ago
Remote, Canada Xperigo Full time**Life is better at Xperigo!** Join our award-winning workplace and work with some of the most prestigious and innovative automotive companies. Proudly Canadian, Xperigo has been providing automotive and roadside services in both Canada and the U.S. for over 30 years. We provide best in-class customer services experiences to our clients, who range from...
-
Customer Support Specialist
1 day ago
CA Remote ERIS Full time $60,000 - $90,000 per yearOne growing team. One single-minded goal.To innovate intuitive, responsive products to make environmental professionals' work lives easier.ERIS is the fastest-growing company in the environmental risk industry, placing us as the largest provider of environmental database and historical research reports in North America. Join an exciting, progressive company...
Bilingual Customer Support Specialist
2 weeks ago
Brim is an established Fintech company with its own card issuance license (B2C) and a financial technology platform as a service (B2B) delivered to Financial Institutions and Large Commercial partners. We deliver an innovative product suite and cards, integrated buy-now pay-later solutions, mobile and digital banking, and behavior-driven customer engagement - all embedded with a global rewards ecosystem and transformative customer experience.
Brim is the only Fintech in North America that is a licensed credit card issuer by Mastercard, and we were recently awarded Best Challenger Bank Credit Card and Platform of 2022.
When you join the support and experience team at Brim, you become part of the personal connection that strengthens the relationship people have with Brim and their everyday financial experiences. Every interaction is an opportunity to delight and enrich our cardmember's experiences.
Today, Brim has the largest self-service offering and we are continuously launching new innovative features. Join us in redefining customer experiences
Key Responsibilities- Represent Brim's brand with best-in-class customer experience, helping cardmembers with their inquiries through email, chat, and social media.
- Manage customer relationships by taking ownership of inquiries and representing Brim.
- Develop and document new processes which solve frequent pain points for the team and help deliver a more consistent experience for our customers.
- Be the frontline of support at Brim on all customer inquiries, responding and resolving questions in a considerate and timely manner.
- Create the energy and excitement around Brim products and platform, providing the right solutions in a timely manner to our cardmembers.
- In addition to resolving inquiries, help cardmembers to understand digital self-serve functionality available to them in the Brim app and online portal.
- Maintain excellent and up-to-date knowledge of features, policies and procedures about products and service. Leverage this information to act quickly and make sound decisions.
- Own the support role for the company as part of our Customer Experience team.
- 5+ years' experience delivering great customer experiences in a very active environment with constant interaction and communication with card members.
- Bilingual ability (English-French).
- Strong interest in technology, particularly fintech, and agility at learning new platforms and features.
- Strong people skills: you are approachable, a good listener, and empathetic.
- You are a polished writer, and can craft a great email at the drop of a hat.
- You know exactly how to diagnose customer issues and make customers happy.
- You are organized and efficient, nothing falls through the cracks.
- Must have great attention to detail, accuracy and follow-through.
- Self-motivated and will strive to achieve best results as you improve along the way.
- Must be dependable, responsible, accountable, honest, hard working, resourceful, excited to learn new things, bright, upbeat, and friendly.
- Must be looking to work in a long-term period and master the ropes of the role along the way.
- Problem-solving, critical thinking, and analytical skills.
- Excellent communication (written and verbal), grammar and typing accuracy, and collaboration skills.
- Experience with the TSYS credit card processing environment preferred.
- Financial Industry experience preferred.
- Experience in servicing customers in a fast-paced customer focused credit card issuing environment and post-conversion in new product launches preferred.
- Experience in providing exceptional customer support through efficient, empathetic, and solution-driven call center interactions preferred.
- Experience in delivering outstanding customer service and issue resolution via inbound and outbound call center support preferred.
