Customer Experience Coordinator

7 days ago

Nepean ON KG H, Canada Artistic Cake Design Full time $40,000 - $60,000 per year

Job Description: Part-Time Custom Experience Coordinator (Front of House)

About Us:

Artistic Cake Design is a custom cake shop specialising in unique, high-quality edible creations. We are the first point of contact for our valued customers, and we believe exceptional customer service is as important as the quality of our cakes. We are seeking a highly organised, bilingual, and enthusiastic Part-Time Custom Experience Coordinator to manage our front-of-house operations and ensure a seamless customer journey from inquiry to pickup.

Key Responsibilities

The Custom Experience Coordinator is the central hub for customer interaction and order coordination, with responsibilities including:

  • Customer Service & Relations:
  • Serve as the primary front-of-house representative, greeting and assisting customers in a friendly, professional, and helpful manner.
  • Build and maintain positive customer relationships, handling inquiries, concerns, and feedback with patience and excellent problem-solving skills.
  • Manage all incoming communications, including answering the phone, responding to emails, and communicating via social media direct messages (DMs).
  • Provide detailed information about our product offerings, pricing, flavours, and order policies.

Custom Order Management & Sales:

  • Expertly take, process, and finalise custom cake and dessert orders in person, over the phone, and via email, ensuring all design details, flavours, sizes, and pickup times are accurately documented.
  • Prepare detailed quotes and invoices for custom orders, explaining pricing structure clearly to clients.
  • Follow up on pending quotes and manage the order calendar to prevent scheduling conflicts.
  • Coordination & Communication:
  • Act as the essential link between the customer and the production team.
  • Effectively communicate all order specifications and details to the Baker, Cake Decorating Team, and Management.
  • Coordinate the daily flow of order pickups and deliveries, ensuring accuracy and timeliness.
  • Administrative & Inventory Support:
  • Manage and track customer-facing inventory (e.g., retail merchandise, pre-made items, packaging).
  • Perform light inventory management of general office and front-of-house supplies.
  • Proactively order stock for front-of-house and office necessities.
  • Maintain a clean, organised, and professional reception/consultation area.

Qualifications

  • Language Proficiency (Mandatory): Must be fully proficient and comfortable conducting business in both English and French (written and verbal).
  • Experience: 3+ years in a fast-paced customer service, administrative, or retail environment. Experience in a bakery or food service setting is a strong asset.

Skills:

  • Computer Skills (e.g., Microsoft Office Suite/Google Workspace, Point-of-Sale (POS) systems, email/CRM software).
  • Highly organized with meticulous attention to detail and strong administrative skills.
  • Professional and engaging telephone etiquette.
  • Proven ability to work efficiently in a fast-paced, high-volume environment where priorities can shift quickly.

Work Requirements:

  • Must possess a Flexible Schedule and be available to work variable part-time hours, including weekends and holidays, based on the needs of the business.
  • Must be a proactive problem-solver and a positive team player.

Job Type: Part-time

Pay: $17.82-$18.75 per hour

Expected hours: 25 per week

Work Location: In person

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