C71- Clinical Support Worker

Job Title: Clinical Support Worker

Number of Position: 1

Competition Number : C71

Location: Phoenix House

Position Status: Casual

Collective Agreement: Communities Bargaining Unit

Compensation: $ $ 29.60

Reports to: Program Supervisor

Job Summary

The Clinical Support Worker (CSW) reports to the Program Manager and is a member of an integrated services team, combining clinical substance use, supportive housing, employment, educational and other services. The CSW provides a variety of day-to-day support to residents that are in early stabilization and recovery.

Responsibilities:

Client Services

× Assist new intakes upon arrival, provide program orientation – go over house rules and show them their rooms

× Support clients with their recovery pre-established care plans by maintaining accurate logging and documentation as required by the Society and other stakeholders

× Support medication administration schedule and ensure accurate documentation for records

× Support proper reporting/documentation and collaboration for: suspected alcohol or drug use; clients who late for curfew and/or do not return home; escalating, unsafe behaviour; emergency medical situations; client requests to go to the hospital; and power failures, fire, or other emergency conditions which require staff supervision or consultation

× Monitor and assess resident behaviours and client movement in and out of the building. Report behaviours to management that poses a risk to the resident, other residents, staff and/or the community

× Monitor to ensure chores are done, residents follow the rules, maintain cleanliness, ensure they follow their stabilization plan.

× Resident meeting to go over the house rules, as needed

× Act as a positive role model for all residents. Promote effective social and interpersonal skills through tasks of healthy daily living and social activities

Administration

× Support administrative tasks including: photocopying; case documentation; database entry; filing; and answering phones

× Maintain cleanliness and organization

× Debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)

× Support a safe, well maintained and healthy building environment

× Complete regular rounds of facility as scheduled throughout shifts

× Perform other duties as required

Qualifications

× Grade 12

× Certificate in Community Social Service

× Recent, related experience of one year working with marginalized populations in the delivery of substance use services, mental health or equivalent

× Ability to lift up to 25 pounds is required

× Satisfactory completion of a criminal records check with vulnerable sector screening is required

× Satisfactory completion of Tuberculosis Screening form is required

× Satisfactory completion of Employee Immunization Record form is required

× First Aid 1 and Current CPR certificate is required

× Valid Class 5 driver's license is required

Skills & Knowledge

× Knowledge of Windows, Microsoft Word, Excel, and Outlook.

× Experience using database management systems (e.g., electronic health records, enterprise resource planning, or customer relationship management)

× Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, etc.

× High level of integrity and dependability with a strong sense of urgency and results-orientation

× Strong problem solving skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis

× Strong interpersonal skills and ability to communicate effectively in writing and verbally in English

× Ability to engage, facilitate, support, empower and increase motivation for change; actively involving the residents in the change process and encouraging the resident to take responsibility for the outcomes they achieve

× Ability to form effective collaborative relationships with clients for the purpose of facilitating their success in a performance-based program

× Ability to perceive situational or other stressors, subtle changes in motivation that elevate risk, and act proactively to check in and bring the client back on track toward their goals using appropriate strategies, and prioritizing issues

× Ability to work in a trauma-informed framework

× Demonstrated commitment to the social sector with a passion for the organization's mission is essential

Competencies

Approach to Work

× Demonstrates initiative, flexibility, adaptability and resourcefulness

× Actively seeks and incorporates feedback to inform continuous self-improvement

× Sets goals, creates and implements action plans, monitors progress, and evaluates results

× Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

× High-degree of relevant and current job knowledge and skill

× Consistently produces accurate, thorough, high-quality work in a timely manner

× Builds and promotes a culture of health and safety in the workplace

× Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

× Models independent thinking and creativity

× Demonstrates effective problem-solving skills

× Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action

× Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others' views

Personal Leadership

• Models the organization's core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with and communicates with their colleagues to ensure organizational success and excellent support for clients

• Champions positive working relationships with staff and external stakeholders

• Supports an environment of openness, and champions teamwork and communication across programs

CLOSING DETAILS

Closing Date: Internal applications will be accepted until November 11, 2025, at 5:00 pm.

"All employees, including laid-off and displaced employees, are entitled to apply for the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply. Those shortlisted will be contacted.