Service Associate

Shangri-La Toronto
Find Your Shangri-La in Shangri-La.
Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today.

As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world – through joy, shared purpose, and our Asian art of hosting.

Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city's best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings.

As a Service Associate – Commis 3
, with creativity, personal commitment and an emotional sense of true hospitality, prepare culinary items to the highest standards of food production, quality, taste, presentation and hygiene within the hotel; maximizing Colleague, Guest and Owner satisfaction.

Key Responsibilities

• Demonstrate a high level of integrity, provide a 5-Star culinary experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• Interact with Colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.
• Maintains positive internal and external relationships, professional, friendly attitude towards guests and colleagues.
• Ensures that food quality and standards are maintained at all times when preparing for restaurant and banquet functions.
• As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention and detail.
• Consistently prepare culinary items according to established recipes and demonstrate thorough knowledge of food preparation, presentation and service techniques.
• Maintain cleanliness of all kitchen and prep areas, with strict adherence to Food Safe, HACCP programs and professional grooming/personal hygiene standards.
• Practice sustainable economy where food, paper supplies, electricity and water are concerned and maintain strict control on food portioning and wastage.
• Participate in departmental training initiatives and stay current on international food trends and industry practices.
• Ensures compliance to all hotel policies, standards and core practices.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
• Undertake other ad hoc related responsibilities, as required.

About You

• Drive and passion – Passion for food, takes personal pride in culinary profession and strives to exceed expectations for culinary excellence.
• Technical competency – Demonstrated culinary competence, professional knowledge of cooking techniques, ingredients, procedures and presentation, use of kitchen tools and understanding of international fine dining, wine and service standards.
• Customer service – People oriented with ability to put guest needs first and 'internal customers' (i.e. Servers) are considered strategic partners.
• Communication – Excellent communication and social skills, 100% fluency in verbal and written English.
• Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries.
• Decision making – Able to prioritize, making prompt and reasonable decisions.
• Problem solving – Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required.
• Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
• Ethical conduct and responsibility – Fulfills responsibilities with the highest integrity, ethics and professionalism.
• Physical Requirements – Constant lifting, pushing and pulling as well as excessive walking, standing, reaching and bending.
• Technology proficiency – Operates all departmental equipment.
• Minimum 1-year previous work experience in a similar capacity, ideally in a world-class luxury hotel brand.
• Previous Shangri-La Hotels and Resorts experience an asset.
• Apprenticeship or college level accreditation, Red Seal certification or equivalent an asset.
• Flexibility in schedule and availability on weekdays, weekends and/or holidays is required.
• Current Food Handler Certification required.
• Must be eligible to work in Canada.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.