Field Collection Agent

5 days ago

Delta, British Columbia, Canada PALMPAY LIMITED Full time $120,000 - $180,000 per year
FIELD COLLECTION AGENT

Contract Type: Contract
Location: Nationwide
Salary Budget: 80k basic, 80k KPI, 20k transport (180K)
Job Responsibilities
  • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
  • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
  • Verify customer information and update repayment status in the system promptly.
  • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
  • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
  • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
  • Cooperate with risk control and customer service teams to improve repayment rates.
  • Maintain professional conduct and protect the company's image during all field operations.
Requirements
  • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
  • Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
  • Responsibility: Strong sense of discipline and accountability; able to work under pressure.
  • Mobility: Must be willing to travel within assigned areas for on-site visits.
  • Language: Proficiency in local languages; basic English communication required.
  • Other: Honest, reliable, and familiar with local geography and market environment

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