Senior Manager, Revenue Operations

About Citylitics Inc.

Citylitics delivers predictive intelligence on local utility & public infrastructure markets.

What is Infrastructure? It is the roadways you rely on to safely get to Grandma's house, it's the potable water that comes out of your kitchen tap that you wash your family's food with and it's the energy that heats our homes and powers our digital lifestyles.

Every year, trillions of dollars are spent on all areas of infrastructure to maintain our quality life and move our economy forward. However, our infrastructure is no longer equipped to meet the needs of the future. We hear about infrastructure failures, whether bridge collapses, power blackouts, or water main breaks, every day in the news. Climate change and extreme weather events are disrupting the basic infrastructure we took for granted for years.

Citylitics is solving the hardest data problems in infrastructure while building the sales intelligence platform that enables a faster, more transparent, and more efficient infrastructure marketplace. We turn millions of unstructured documents into high value intelligence feeds and datasets that are available on an intuitive user experience. Our goal is to enable solution providers to connect with cities with relevant infrastructure needs in a faster and more digital way than historic market channels. As more companies adopt our platform, cities & utilities will be able to access solutions that deliver on the promise of moving towards a more resilient, sustainable, and equitable infrastructure future.

Who Are We Looking For?

We are seeking a seasoned Senior Manager of Revenue Operations who will maximize the growth potential of our Go-To-Market (GTM) activities. You have built a robust foundation of revenue metrics and processes in your past work and are excited to do it again. At Citylitics, you will design and manage our transition to a scalable CRM that serves and connects all GTM teams, along with the processes and operations involved in the customer lifecycle. This is a high-impact role that will see you collaborate with the Sales, Marketing, Customer Success, and Product leaders on a diverse range of initiatives. As part of our growing Finance team, you will quantify the revenue impact of all GTM activities and advise GTM leaders on forecasting and leading indicators. Our vision of a unified Revenue Operations system will come to life as you leverage multiple data sources and design reporting that teams readily adopt.

The position will be out of our Toronto Headquarters.

What Will You Accomplish? / How You Will Make An Immediate Impact:

• Architect and implement a revenue operations framework that is built on a well-designed CRM that ensures sustainable revenue growth for years to come, aligned with the company vision, market strategy and revenue growth goals.
• Implement an organized and unified CRM that can scale with the company and sustain high revenue growth
• Run recurring forecast reviews with GTM leaders & company execs, including driving visibility into follow-up actions identified from forecast reviews.
• Enable GTM leaders to make strategy & operational decisions based on real-time CRM data and see ROI impact of past GTM changes & decisions
• Enable Product Managers to make product strategy & roadmap decisions based on real-time CRM data and see ROI impact of past product decisions & releases
• Implement customer segmentation in CRM that aligns with the company growth direction; Contribute to customer segmentation initiatives in Dash or Pendo in order to enable measuring the revenue impact of product launches
• Design and implement daily, weekly, and monthly reporting of core RevOps metrics and forecasts that are actionable, visual, and audience-specific (executive, team leads, company-wide, GTM role specific). For example: conversion rates, pipeline velocity, CAC, LTV, GRR and NRR.
• Empower GTM leaders to forecast accurately and run effective campaigns & initiatives based on reliable CRM data and insightful cohort analysis.
• Review and advise on variable comp plans for GTM teams to optimize for revenue growth. Implement comp plan and SPIFFs into a Compensation Management System.
• Model revenue growth scenarios to explore various visions of long-term business planning
• Other duties as assigned

• 5+ years experience in Revenue Operations, Sales Operations, or related roles within a high-growth B2B SaaS environment
• Strong business acumen with leadership experience in forecasting, financial modeling, and strategic revenue planning
• Proven track record of cross-departmental process optimization with clear documentation and communication
• Strong technical understanding of customer lifecycle metrics, cohort analysis, and SaaS revenue metrics
• Has supported design & implementation of variable compensation programs that were highly effective at driving revenue growth.
• Exceptional communication skills, including thoughtful data visualization and executive-level reporting
• Relentless and resourceful at overcoming data gaps and complexity with efficiency.
• Experience launching new tools or systems for GTM teams and driving adoption, including Salesforce administration.
• Practical experience leveraging AI tools and stays informed on emerging technologies in order to integrate relevant ones into GTM workflows.

Why Citylitics?

• This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
• You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
• We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
• There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
• We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
• We are proud to offer every CityZen an internal mentorship program, in-role professional growth, skill-based development & learning, and internal promotion opportunities.
• We work hard, we play together, we win as a team We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture