Senior Manager, Branch Network Training

At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best experience possible.

Be part of our talented and growing team We are currently looking for a Sr Manager, Branch Network Training, to join our team, reporting to the Director, Branch Operations.

As a Sr Manager, Branch Network Training, you will lead the development and delivery of scalable training programs for our national branch network, supporting over 260 branches and 1,000+ employees. You will build and manage a formal job-specific training infrastructure, ensuring consistent delivery and rapid adaptation to evolving operational needs.

"Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence."

WHY JOIN US?

BECAUSE WE ARE PROUD TO BE One of Montreal's Top Employers for 2024 for the fourth consecutive year by the editors of Canada's Top 100 Employers.

WE OFFER:

• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness: Tailored well-being solutions available 24/7.
• Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support: Paid Volunteer Day to give back to your community.
• Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
• Development: Access to Fairstone Academy for comprehensive training and skill development.
• Employee discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

WHAT WILL YOU WORK ON?

• Develop and manage national training programs aligned with operational goals.
• Design and deliver onboarding, upskilling, and leadership development content.
• Standardize training materials and delivery methods across all branches.
• Partner with regional leaders to identify and address local training needs.
• Implement feedback loops and performance metrics to assess training effectiveness.
• Lead a team of instructional designers, trainers, and facilitators.
• Ensure all training materials and sessions are accessible in English and French.
• Eliminate inconsistencies in training delivery across branches.
• Improve time required to achieve proficiency and autonomy as a branch employee
• Close gaps in frontline staff training and access to learning tools.
• Build agile training systems that respond quickly to business changes.

WHO ARE WE LOOKING FOR

• 7+ years in training program management or L&D leadership.
• Proven track record of improving sales performance through training initiatives
• Experience in multi-site or decentralized environments.
• Strong instructional design and project management skills.
• Bilingual communication (English and French) is required to interact with clients across Canada, with approximately 75% of interactions conducted in English.
• Familiarity with LMS platforms and blended learning models.
• Proven ability to lead training initiatives during periods of organizational change or transformation
• Strong stakeholder engagement skills, with experience aligning cross-functional teams around training goals

WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work Canada for 2025 and
Montreal's Top Employers 2025 by Canada's Top 100 Employers

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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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