Supervisor, Tim Hortons

1 week ago

Vaughan ON LL E, Canada Quick Service Restaurant Full time $31,200 - $52,000 per year

We are seeking a motivated and experienced individual to join our team as a Supervisor at our Tim Hortons kiosk location in Woodbridge, Ontario. As a Supervisor, you will play a crucial role in ensuring the smooth operations of our restaurant and delivering exceptional customer service. You will be responsible for supervising the day-to-day activities of our staff members, maintaining quality standards, and promoting a positive work environment.

Responsibilities:

  • Perform in-person one-on-one performance appraisals with each trainee or new hire upon completion of training modules to enhance retention and provide opportunities for team member growth
  • Leads by example in delivering consistent and outstanding guest service through a friendly attitude, attentive behaviour and strong product knowledge
  • Maintains speed of service targets by working quickly and efficiently to fill orders and meet guest's needs, while training new Team Members to work effectively with a sense of urgency
  • Works alongside the assistant manager and store manager to address underperforming team members
  • Follows and trains proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru, marking hot beverage lids and preparing and finishing products to ensure quality standards are met
  • Able to work various shifts and remain available and on-call 24/7 in order to provide the appropriate training to all team members during their assigned schedules
  • Completes and files proper documentation verifying Team Member training on each job task
  • Ensures trainee completion of AF TIMS training program and provides feedback regarding trainee to Store Manager or Restaurant Owner
  • Stays up to date with new procedures/equipment/products being introduced and trains all Team Members when required
  • Attends training sessions at Restaurant Owner's request
  • Identifies opportunities for additional training that could improve speed of service in restaurant
  • Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the restaurant front and kitchen when necessary

Physical Demands:

  • Walking and standing for long periods of time
  • Able to lift and carry up to 20 kg / 45 lbs
  • Able to help as needed in receiving large deliveries up to twice a week
  • Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
  • Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability:

  • Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon, evening, overnight and weekend shifts.

Requirements:

  • Customer service background (preferred)
  • Must be able to lift 25 lbs
  • Previous experience in Quick Service an asset
  • Friendly and outgoing
  • Flexible schedule
  • Previous Tim Horton's experience (required)
  • Previous management experience (preferred)
  • Previous experience as Supervisor will be an asset to this role

Why work for us? We offer:

  • Competitive salary
  • Comprehensive training
  • Incentive and recognition programs
  • Advancement opportunities
  • Community involvement
  • Free Coffee/Tea/Hot Chocolate + 30% discount on all meals

About the Company:

Job applicants responding to this posting may be applying to a Tim Hortons restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee.

Accommodations available upon request.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

  • Discounted or free food
  • On-site parking
  • Store discount

Ability to commute/relocate:

  • Vaughan, ON L4L 6E6: reliably commute or plan to relocate before starting work (required)

Experience:

  • Tim Hortons: 1 year (required)
  • Supervising: 1 year (required)

Licence/Certification:

  • Work Permit/PR Card or Canadian Citizenship (required)
  • Class G Licence (preferred)

Work Location: In person

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