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Customer service Representative and Order Entry Clerk

2 weeks ago

Montreal, Quebec, Canada Mitacor Industries Inc Full time $40,000 - $55,000 per year

Mitacor Industries is a CNC machine shop that specializes in product introduction, prototyping, and production machining. We are located in Ville-Saint-Laurent, Montreal, Quebec off the service road of highway 13.

We are looking for a bilingual office clerk to support with purchase order entry, responding to customer requests and other administrative tasks. The ideal candidate should be organized, have good customer-service and administrative skills.

Main responsibilities:

  • Entering purchase orders in our ERP system.
  • Following-up and coordinating purchasing with suppliers.
  • Responding to customer requests regarding existing orders.
  • Matching supplier invoices and receiving invoices in our ERP system.
  • Managing, organizing and archiving files and orders.
  • Managing incoming calls and general email inquiries.
  • Providing general administrative assistance to Management.

Skills and competencies:

  • Oral skills in English and French are essential as the candidate will be required to answer incoming calls in both languages.
  • Knowledge of Microsoft Office suite (Outlook, Word and Excel)
  • Experience with order entry and working with an ERP system would be an asset.
  • Demonstrate good customer service and organizational skills.

Schedule: 7:30 am - 3:30 pm; Monday-Friday. In person.

***

Mitacor Industries est un atelier d'usinage CNC qui se spécialise dans l'introduction de produits, le prototypage et l'usinage de production. Nous sommes situés à Ville-Saint-Laurent, Montréal, Québec, sur la voie de service de l'autoroute 13.

Nous sommes à la recherche d'un(e) commis de bureau bilingue pour aider avec la saisie des bon de commandes, répondre aux demandes des clients et d'autres tâches administratives . Le candidat idéal doit être organisé et avoir de bonnes compétences en matière de service à la clientèle et d'administration.

Tâches principales :

  • Entrer les bons de commandes de fournisseurs dans notre système ERP.
  • Assurer le suivi et la coordination des achats avec les fournisseurs.
  • Répondre aux demandes des clients concernant les commandes existantes.
  • Vérifier les factures des fournisseurs et entrer les factures dans notre système ERP.
  • Gérer, organiser et archiver les dossiers et les commandes.
  • Gérer les appels et demandes générales par courriel.
  • Fournir une assistance administrative générale à la direction.

Aptitudes et compétences :

  • Des compétences orales en anglais et en français sont essentielles, car le candidat devra répondre aux appels entrants dans les deux langues.
  • Avoir une connaissance approfondie de la suite Microsoft Office (Outlook, Word et Excel).
  • Une expérience de la saisie des commandes et de l'utilisation d'un système ERP serait un atout.
  • Faire preuve d'un bon sens du service à la clientèle et d'un bon sens de l'organisation.

Horaire: 7:30 am - 15:30 pm; Lundi au vendredi; en personne.

Pay: $19.00-$25.00/h. Will depend heavily on your knowledge and experience. Le salaire dépendra fortement de vos connaissances et de votre expérience.