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Sr. Consultant, DevOps

2 weeks ago

Toronto, Ontario, Canada CIBC Full time $120,000 - $180,000 per year

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As the Sr. Consultant, DevOps for Digital Technology, you will provide technical leadership to ensure implementation plans are executed in accordance with CIBC's operational and service standards, policies, and procedures. You will work collaboratively with diverse technology teams to develop and execute application support and maintenance update plans, drawing on your strong understanding of business dynamics to align technical solutions with organizational objectives. You will lead the response to major incidents and outages, drive root cause analysis, and proactively identify opportunities for continuous improvement to enhance system reliability and service quality. You will independently resolve ambiguous challenges, leveraging your analytic and inductive thinking to create innovative methods and approaches. You will uphold regulatory, security, and audit requirements, overseeing change management in production environments, and serving as a key point of contact for business and technology stakeholders. Through coaching and knowledge sharing, you will develop materials and deliver training to advance the skills and competencies of the AO Digital Technology team, supporting CIBC's operational excellence and strategic goals.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

  • Technical Leadership – You will drive and support multiple concurrent technology infrastructure initiatives, ensuring timely delivery, optimal resource allocation, and alignment with CIBC's transformation goals, operational and service standards, and compliance requirements. You will develop a robust business management function within the team by leading both operational and project-based initiatives in close collaboration with the Application Development portfolio. You will oversee the pipeline of work requests and coordinate audit-related activities to ensure compliance, seamless integration, and effective execution. Through building trusted advisor relationships, influencing stakeholders, and maintaining effective governance, you will deliver value-driven solutions for our clients while proactively managing risks, supporting team development, and staying abreast of industry advancements. Your commitment to collaboration, inclusion, and continuous improvement will help foster operational excellence and uphold CIBC's core values.
  • Technical Expertise – You will leverage your deep technical expertise to drive and support multiple technology infrastructure initiatives, applying advanced troubleshooting skills and utilizing tools such as Jenkins, Azure DevOps, GitHub Actions, Docker, Kubernetes, OpenShift, and MS Azure to optimize operations and deployment pipelines. A strong understanding of CI/CD processes is preferred, as it enables the streamlining and automation of software delivery and integration. You will contribute to a culture of continuous improvement by creating and maintaining technical documentation and sharing knowledge across the team. You will ensure rigorous governance and risk management, apply critical thinking and attention to detail in all technical decisions, and maintain a client-centric approach to problem-solving, consistently delivering high-quality solutions that align with CIBC's standards.
  • Relationship Building – You will build and maintain strong relationships with business partners, technology teams, suppliers, and peers. By acting as a trusted advisor, you will provide valued consulting advice that enables partners to achieve their business goals and ensures technical solutions deliver meaningful value. You will engage with purpose and urgency in every client interaction, focusing on service excellence and making each experience impactful. Through effective communication, influencing, and negotiation skills, you will collaborate across all levels of stakeholders to facilitate the successful management and completion of initiatives, aligning solutions with business objectives. Your commitment to fostering an inclusive and collaborative work environment, and living CIBC's values of trust, teamwork, and accountability, will help drive positive outcomes and support the ongoing transformation of technology operations.

Who you are

  • You can demonstrate 10+ years of experience in Information Technology, with a proven track record in operations technology role. You have experience managing production support, application deployment, incident resolution, system monitoring, and operational process improvement in a similar capacity. Experience with Jenkins, Azure DevOps, Docker/Kubernetes/OpenShift and MS Azure is important. Knowledge and experience with Monitoring tools such as SPLUNK and Dynatrace for system performance and incident analysis is preferred. Its an asset to have Akamai and certificate management experience.
  • You put our clients first. You engage with purpose and the required level of urgency to find the right solutions. You go the extra mile because it's the right thing to do.
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
  • You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
  • Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

  • Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Azure Devops, Dynatrace Administration, GitHub, Jenkins (Software), JFrog Artifactory, Personal Initiative, Red Hat OpenShift, Splunk Infrastructure Monitoring, Technology Infrastructure Management, Technology Operations