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Delivery Manager, ServiceNow
2 weeks ago
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Manager, ServiceNow . In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.
Why Join Us?
- Work on once-in-a-lifetime projects that have global impact.
- Collaborate with peers globally.
- Use the latest tools and emerging technologies.
- Focus on continuous innovation and professional growth.
Key Responsibilities
Delivery Coordination & Oversight
Partner closely with PMO to align on timelines, governance, and reporting standards.
- Collaborate with Technical Advisory to resolve technical challenges and maintain project momentum.
- Assign resources to projects based on scope, complexity, and priority.
- Monitor the quality of deliverables to ensure adherence to standards and best practices.
- Escalate delivery constraints, risks, and dependencies to leadership for timely resolution.
Stakeholder Engagement
Serve as the primary point of contact for senior stakeholders regarding delivery progress, risks, and dependencies.
- Build strong relationships with internal teams and external partners to ensure seamless execution.
Governance & Best Practices
Enforce delivery frameworks, methodologies, and ServiceNow best practices across all initiatives.
- Drive compliance with organizational standards, including risk management and change control processes.
Continuous Improvement
Identify opportunities to optimize delivery processes and enhance collaboration between internal/external stakeholders.
- Stay current with ServiceNow platform updates and industry trends to guide strategic decisions.
Who You Are
Required Skills & Qualifications
- Bachelor's degree in IT, Computer Science, or Software Engineering
- 3–5 years of experience in ServiceNow delivery management, including large-scale implementations.
- Strong ability to coordinate cross-functional teams without direct reporting lines.
- Excellent understanding of ITSM processes, Agile methodologies, and project governance.
- Exceptional communication and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Bilingual proficiency in English and French (written and spoken) is required.
Preferred Qualifications
- ServiceNow certifications (e.g., CSA, CIS in ITSM or other modules).
- ITIL Foundation or Intermediate certification
- Experience in enterprise environments with complex integrations.
- Familiarity with resource management and quality assurance practices.
This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
