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Automotive Service Manager

2 weeks ago

Greater Toronto Area, Canada Forward Thinking HR Services Full time $80,000 - $120,000 per year

AUDI SERVICE MANAGER - LUXURY BRAND DEALERSHIPS - MISSISSAUGA

We are in search of motivated and qualified candidates with the right mindset to take us to the next level with our Service operations at our new state-of-the art dealerships.

We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading premium brand.

Position Summary:

The Audi Service Manager is responsible for hands-on involvement in ensuring that the daily inventory of technicians' time is consistently sold to service customers. As a high-performance team leader, they will manage an effective and profitable service department through recruitment and coaching of a highly trained staff, controlling all costs, retaining customers through effective business strategy, meeting and exceeding customer expectations, reaching critical goals for the dealership, and maintaining all applicable records. Above all else, the Service Manager must ensure that all customers are provided with a consistent high level of customer service that is in line with the organization values. This position is accountable for the effective operations of Concierges, Front Service Advisors, Service Shop and Technicians, Parts, Warranty Administration and Car Wash Departments.

We offer:

  • Luxury brand – progressive innovative technology.
  • Collegial atmosphere.
  • Outstanding leadership and support. Mentorship and coaching with senior team and 3rd party trainer.
  • Professional training and processes.
  • Large customer base.
  • Competitive compensation plan that includes, benefit package, life, health, dental, pension plan, etc.
  • Career advancement opportunities.

Education, Skills and Experiences:

This fantastic opportunity is suitable for an energetic, self-motivated, customer focused leader looking to take their career to the next level

Key Responsibilities:

  • Deliver Value for the Customer
  • Develop Top Talent
  • Create and Leverage Collaborative Partnerships
  • Lead by Example
  • Develop Business Strategy
  • Establishes knowledge base of auto industry competition. Keeps up-to-date on dealership and industry-specific information.
  • Understands, keeps abreast of, and complies with federal, provincial, and local regulations that affect service operations, such as hazardous waste disposal etc.
  • Maintains active professional affiliations and certifications. Responsible for other duties as assigned and/or required by business need.·

Requirements:

  • High School diploma, or post-secondary education.
  • Previous Automotive Service Technician experience an asset.
  • Two plus years of college/university education with a strong emphasis on business skills preferred.
  • Two plus years in an automotive service department preferred.
  • Five years' solid management/supervisory experience.
  • Customer service skills. Exceptional verbal communication and presentation skills.
  • Professional demeanor. Efficient problem-solving skills.
  • Able to build and maintain lasting relationships with customers.
  • Ability to undertand/stay up-to-date with new technology and repair and service procedures and specifications.
  • Team player. Able to multi-task and handle multiple priorities.
  • Strong leadership, coaching and interpersonal skills.
  • High level of integrity and work ethic.
  • Must possess a valid driver's license.
  • Up-to-date knowledge of automotive parts and their functions.

We thank all applicants. Only those selected will be contacted.

We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.