Customer Service Representative

We are proud to offer:

• Competitive Salary and incentives
• Shift: Monday - Friday 09:00 - 17:00 and/or 10:00 - 18:00
• 3 weeks Vacation
• A unique team spirit and culture: Family-Oriented
• RRSP/DPSP Plan
• Continuing Education and Tuition Assistance
• Comprehensive Health and Dental Benefits
• Employee Referral Program

Company Overview

Over the last 70 years, Omcan has grown to become a leading supplier to the food service industry in Canada and the USA. Our success over these many years is directly attributed to our established relationships with all of our valued customers and through providing them with Diverse, Dependable and Proven products. Omcan continues to help our customers remain competitive. With associates in North America, and Asia, our global footprint continues to expand and we hold to the principal that customers benefit from the accessibility and familiarity of sales teams. In over 200,000 sq. ft. of warehouse space we stock over 6,500 quality food equipment and supplies for the food preparation market.

Check out this video to learn about and meet one of our current home-based employees

Job Description

This position provides timely and accurate customer service through phone and email including order entry, product knowledge and availability, and resolving customer issues. It maintains an ongoing relationship with selected customers and internal departments. It requires good judgement, confidentiality, and adherence to departmental and company policies and procedures.

Major Duties and Responsibilities:

• Act as the first point of contact for product inquiries, order placement, and service-related concerns
• Ensure timely and accurate service to inquiries through email (80%) and phone (20%)
• Respond promptly and professionally to inquiries, ensuring efficient communication across platforms
• Research and negotiate product options with external vendors to meet specific customer needs
• Provide product pricing, availability, and shipping schedules within company guidelines
• Collaborate with sales representatives to coordinate shipping and receiving logistics
• Research and negotiate products with external vendors, as required by customers
• Enter orders in SAP Business 1 system
• Follow up internally regarding stock levels and back orders to ensure timely delivery of products
• Recommend additional or alternative products to optimize customer satisfaction
• Create and maintain positive relationships with customers
• Other duties as assigned

Minimum Qualifications and Skills:

• Completion of post-secondary program or combination of education and experience
• 1-3 years of previous customer service experience
• Display professionalism and pleasant phone demeanor
• Exceptional communication skills with high sense of urgency
• Highly attentive to detail with strong time management and organizational skills
• Ability to read and analyze detailed invoices and spreadsheets
• Communicate clearly and effectively across all levels of an organization
• Must be comfortable using Microsoft Office, particularly Outlook

OMCAN appreciates all applicants for their interest, however, only those selected for an interview will be contacted.

OMCAN is an equal opportunity employer. We are committed to ensuring equal employment opportunities for all qualified individuals. Accommodation is available as required under the Ontario Human Rights Code

This is an office position - remote work is not available.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Ability to commute/relocate:

• Mississauga, ON L5L 4X5: reliably commute or plan to relocate before starting work (required)

Experience:

• SAP: 1 year (preferred)
• Call center/Data entry: 2 years (required)

Work Location: In person